Graham Tillotson
Oak Park
Summary
Dynamic leader with extensive experience at Deloitte Digital, driving digital transformation and operational optimization for Fortune 100 clients. Expert in program management and change management, achieving efficiency improvements of up to 55%. Proven ability to mentor teams and implement advanced analytics frameworks, enhancing strategic initiatives and client relationships.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Specialist Leader, Digital Transformation and Content Supply Chain
Deloitte Digital
08.2015 - 08.2025
- Designed and implemented complex operating models for Fortune 100 companies, integrating sales, marketing, and support via platform consolidation, process redesign, content/asset centralization, and automation
- Directed development of global, multi-million dollar technology programs to achieve platform modernization, process optimization, and organizational change
- Project profiles were $2-8M in budget, 6-18 months in duration, combined resources of 70-120, and customer revenue/efficiency improvements of 35-55% specific to marketing, sales, and support operations being optimized
- Developed advanced analytics frameworks to monitor operational metrics and KPIs and worked with C-level leadership to refine supporting strategic initiatives
- Led research and development on AI/GenAI tools for delivery optimization specific to program management, development, and QA and deployed seven tools globally
- Coached and mentored junior resources on program/project leadership, Agile, risk management, and technical solution delivery
- Key clients include Johnson & Johnson, New York Life, Coca-Cola, Prudential, Citi, Prudential, lululemon, AT&T, T. Rowe Price, Biogen, and Symantec
Director, Digital Strategy and Operations
Accenture Interactive
08.2010 - 08.2015
- Designed and delivered digital strategy transformations to optimize technology alignment with operating models and strategic goals
- Built capability models and assessment frameworks to analyze goals vs gaps and create corresponding roadmaps, business cases, and initiatives for implementation
- Integrated processes and technology across multiple digital channels and business units to achieve target operational efficiency goals
- Key clients include United Airlines, Veolia, Motorola, General Motors, Verizon, Ameren, and Rockwell Automation
Vice President, Technology and Operations
Zertia
09.2009 - 08.2010
- Expanded Zertia's operating model and staffing to support complex SMS solution development and testing
- Directed development for global telecom technology transformations and standardized Zertia's delivery methodology
Director, Development and Operations
Duo Consulting
02.2009 - 09.2009
- Standardized the PMO and delivery operating models to scale the company by 50%
- Introduced Agile and extended the methodology to accommodate clients, subcontractors, and global software partners
Founder
Northland Consulting
03.2008 - 02.2009
- Established and managed a Project Management Office (PMO) at St. Vincent Hospital in Green Bay, WI.
- Developed a risk management solution for Milano (Calibra), with features such as industry-specific scorecards and dimensions to assess project risks and enhance decision-making processes.
Manager, Solution Design and Development
Manifest Digital
07.2007 - 03.2008
- Directed the platform selection and technical development of the crowdSPRING crowd sourcing solution. Responsible for the overall solution architecture, payment gateway, hosted environment setup, and disaster recovery plan.
- Directed an internal assessment of project management processes, developed a future state management model, and established a Project Management Office (PMO) based on Microsoft Project Server and SharePoint/MOSS.
Vice President, Operations and Customer Support
The SAVO Group
07.2001 - 06.2007
- Organized, staffed, and managed the Customer Service, Quality Assurance, Documentation and Training, and Engineering departments to support the Sales Asset Manager (SAM) hosted platform. Hired and trained staff and established all core business processes.
- Designed the project implementation methodology for bringing new clients onto the SAM hosted platform and built all related project templates, governance documents, checklists, and risk assessment guidelines.
- Directed over 12 custom software projects and 7 hosted software implementation projects with team sizes from 3 to 25 and budgets from $20K to over $500K. Clients included Morgan Stanley, ABN AMRO, Northern Trust, SPSS, FedEx/Kinkos, and Allstate.
Education
Master of Arts - Rhetoric and Technical Communication
Northern Illinois University
Bachelor of Science - English and Pre-Med
University of Illinois At Urbana-Champaign
Skills
- Technical portfolio management
- Program optimization
- Change management
- Marketing technology solutions
- Agile practices
- Advanced analytics
- Operational optimization
- Project management
- Digital transformation
- AI tool implementation
- Analytics frameworks
- Process redesign
- Strategic planning
- Technology integration
- Team leadership
- Effective communication
- Risk assessment
- Mentoring junior staff
- Client relationship management
- Business analysis
- Business reporting
- Coaching and mentoring
- System installations
- Workflow automation
- Vendor relations
- Quality assessment
- Stakeholder engagement
- Knowledge sharing
- Root-cause analysis
- Analytical skills
- Cost reductions
- Adaptability and flexibility
- Documentation management
- Team performance improvement
- Analytical thinking
Platform And Technology Expertise
- JIRA and Confluence
- Visual Studio and SQL Server
- Adobe
- Azure DevOps (ADO)
- Visio
- Sitecore
- SharePoint
- Microsoft Project
- Veeva
- Windows
- MacOS
- Linux
- Postman
- Aprimo
Industries
- Healthcare/Pharmaceuticals
- Finance
- Insurance
- Transportation/Aviation
- Manufacturing
- Telecommunications
Key Clients
- Coca-Cola
- Lululemon
- Johnson & Johnson
- AT&T
- Motorola
- Prudential
Certification
Veeva Vault Administrator
Timeline
Specialist Leader, Digital Transformation and Content Supply Chain
Deloitte Digital
08.2015 - 08.2025
Director, Digital Strategy and Operations
Accenture Interactive
08.2010 - 08.2015
Vice President, Technology and Operations
Zertia
09.2009 - 08.2010
Director, Development and Operations
Duo Consulting
02.2009 - 09.2009
Founder
Northland Consulting
03.2008 - 02.2009
Manager, Solution Design and Development
Manifest Digital
07.2007 - 03.2008
Vice President, Operations and Customer Support
The SAVO Group
07.2001 - 06.2007
Master of Arts - Rhetoric and Technical Communication
Northern Illinois University
Bachelor of Science - English and Pre-Med
University of Illinois At Urbana-Champaign