Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Gracie Voss

Chicago

Summary

Dynamic and results-driven professional with years of experience at Smoothie King, excelling in team management and customer service. Proven track record in training staff and enhancing operational efficiency while ensuring food safety compliance, as well as great with time management and reliability. Recognized for resolving customer issues swiftly and encouraging a positive environment.

Overview

3
3
years of professional experience

Work History

Head Shift Lead

Smoothie King
Mishawaka
11.2022 - 08.2025
  • Supervised daily operations and managed team workflow during calm and fast-paced shifts.
  • Trained new staff on smoothie preparation and customer service standards.
  • Ensured compliance with health and safety regulations in food handling.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Maintained cleanliness and organization of the work area throughout shifts.
  • Performed daily cash reconciliations and prepared reports for management review.

Education

High School Diploma -

Penn High School
Mishawaka, IN
06-2025

Skills

  • Customer service
  • Team management
  • Employee training
  • Cash handling
  • Food safety compliance
  • Problem resolution
  • Time management
  • Creative problem solving
  • Team leadership
  • Technical support
  • Shift checklists
  • Problem solving
  • Quick learner
  • Hard working

Affiliations

  • Four years of Varsity Woman's Rugby.
  • One year of Handwritten Hearts Organization.
  • Dogsitter and babysitter throughout high school.
  • Participated in various writing competitions/activities.

Accomplishments

  • Graduated with Academic Honors.
  • Awarded "most reliable" during Rugby.

References

References available upon request.

Timeline

Head Shift Lead

Smoothie King
11.2022 - 08.2025

High School Diploma -

Penn High School

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Gracie Voss