Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gracen Turner

Peoria

Summary

Talented Lead Merchandiser who is well-versed in stocking merchandise, planning promotional displays and managing merchandiser schedules. Demonstrated success in collaborating with Account Mangers, training merchandisers and ensuring we are showing successful merchandising strategies throughout all of our customers. Offering nearly 3 years of background in merchandising products within stores to maximize product profitability.

Overview

4
4
years of professional experience

Work History

Lead Merchandiser

Heartland Coca-Cola
05.2025 - Current
  • Led a team of merchandisers, providing training and guidance for optimal performance.
  • Optimized stock rotation practices, minimizing waste due to expired or damaged goods while maintaining high levels of product availability.
  • Ensured accurate pricing on all products by regularly auditing labels and signage throughout the store floorplan.
  • Maintained strong relationships with store personnel, fostering collaboration in support of shared goals for success in merchandising efforts.
  • Follow-up after merchandiser to ensure customers are receiving good service
  • Conducted regular audits of rotated product, along with the process of merchandising
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the stores.
  • Maintain good relationship throughout the team to ensure we work together
  • Assisted in lowering overtime rates by moving merchandisers routes around throughout the day to ensure merchandisers are getting help when needed, and helping them get through their routes effectively and efficiently.
  • Coordinated Merchandisers schedules when we have a call-in for the day.
  • Assisting different merchandisers with their routes throughout the day ensuring I'm staying connected with my team.

Merchandiser

Heartland Coca-Cola
11.2022 - 05.2025
  • Analyzed sales trends to optimize product placement and increase customer engagement.
  • Communicated with Account Mangers to ensure product was staying in stock and customers were receiving timely replenishment.
  • Verified products appeared at correct locations in proper quantities.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Developed visually appealing merchandise displays that enhanced product visibility and driven sales.
  • Trained new team members on merchandising standards and best practices for improved performance.
  • Removed damaged, out-of-date, not-in-set and discontinued items from the stores floor.
  • Updated pricing and signage to complete product displays and educate customers.

General Warehouse Associate

Amazon
09.2021 - 10.2022
  • Operated pallet jacks to efficiently transport goods within warehouse, loading and unloading trucks.
  • Prepared pallets for delivery, ensuring customer orders for timely shipment, and accuracy in item selection.
  • Ensured compliance with safety regulations, promoting a secure working environment for all staff.
  • Collaborated with team members to streamline processes, enhancing overall operational efficiency.
  • Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
  • Help maintain a success headcount in each area to ensure we were on time for incoming and outgoing trucks.
  • Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.

Customer Service Representative

Oswegoland Park District
06.2021 - 10.2022
  • Assisted customers with inquiries, ensuring prompt resolution and satisfaction.
  • Managed registration processes for programs, enhancing participant experience and efficiency.
  • Collaborated with team members to streamline communication, improving service to customers.
  • Utilized software systems for enrolling and tracking customer programs.
  • Addressed customer concerns through effective problem-solving techniques, maintaining positive relations.
  • Implemented suggestions for process improvements, contributing to enhanced operational efficiency.

Education

High School Diploma -

Oswego High School
Oswego
05-2021

Skills

  • Merchandise presentation
  • Visual merchandising expertise
  • Staff training and development
  • Communication skills
  • Brand awareness
  • Sales strategies
  • Team Management
  • Stock rotation
  • Merchandise planning
  • Reliable and punctual
  • Goal oriented
  • Organization

Accomplishments

  • Earned "Merchandiser of the Month" award in May of 2023, along with a couple times in 2024 and 2025
  • Designed about a 20ft display along with a Santa Sled displays for store promotions during the holiday season.
  • Earned "Merchandiser of the Quarter" award in quarter 2 and 3 of 2025

Timeline

Lead Merchandiser

Heartland Coca-Cola
05.2025 - Current

Merchandiser

Heartland Coca-Cola
11.2022 - 05.2025

General Warehouse Associate

Amazon
09.2021 - 10.2022

Customer Service Representative

Oswegoland Park District
06.2021 - 10.2022

High School Diploma -

Oswego High School

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Gracen Turner