Grace Skinner
Galesburg
Summary
Hardworking and dedicated to making my work environment more successful. Skilled in efficient multitasking and strong communication, the ability to learn things quickly, and I foster exceptional customer experiences, ensuring satisfaction and loyalty while maintaining cleanliness and adherence to health standards. Very driven and motivated to succeed at any job I do.
Overview
9
9
years of professional experience
Work History
Mixologist
Big Catz BBQ
07.2021 - Current
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Increased bar revenue by designing seasonal drink menus that attracted new clientele.
Waitress
Sidetrax Bar & Grill
07.2019 - 07.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Jimmy's Pizza
07.2019 - 07.2020
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista
Starbucks
01.2017 - 03.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier
Menards Inc. - Home Improvement
02.2016 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Galesburg High School
Galesburg, ILNo Degree - General Studies
Carl Sandburg College
Galesburg, ILNo Degree - Human Services
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Patience and empathy
- Efficient multitasking
- Cleanliness and sanitation
- Strong communication
- Adaptability
- Ability to learn quickly
Timeline
Mixologist
Big Catz BBQ
07.2021 - Current
Waitress
Sidetrax Bar & Grill
07.2019 - 07.2021
Waitress
Jimmy's Pizza
07.2019 - 07.2020
Barista
Starbucks
01.2017 - 03.2018
Cashier
Menards Inc. - Home Improvement
02.2016 - 01.2017
High School Diploma -
Galesburg High School
No Degree - General Studies
Carl Sandburg College
No Degree - Human Services
Southern New Hampshire University
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