GRACE RIVERA
Oak Park,IL
Summary
Committed and hardworking, with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
8
8
years of professional experience
Work History
Cashier
Tacos '76
01.2024 - Current
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
Host
ELEVEN CITY DINER
12.2021 - 03.2023
- Greeted and seated guests while mindfully navigating floorplan to best accommodate the needs of guests as well as staff
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server
CUCINA PARADISO
03.2021 - 12.2021
- Greeted new customers, discussed specials, and took drink orders.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Cashier/ Sales Associate
FAMILY TREE RESALE
04.2019 - 10.2020
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers..
- Set up new sales displays each week with fresh merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Food Runner
FRANCESCA’S FIORE
10.2016 - 04.2019
- Greeted and seated guests while mindfully navigating floorplan to best accommodate the needs of guests as well as staff
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Oak Park And River Forest Highschool
Oak Park12.2013
Skills
- Adherence to high customer service standards
- Time management skills
- Team collaboration
- Work ethic and integrity
- Patience and empathy
- Honest and dependable
- Professionalism and courtesy
- POS system operations
Timeline
Cashier
Tacos '76
01.2024 - Current
Host
ELEVEN CITY DINER
12.2021 - 03.2023
Server
CUCINA PARADISO
03.2021 - 12.2021
Cashier/ Sales Associate
FAMILY TREE RESALE
04.2019 - 10.2020
Food Runner
FRANCESCA’S FIORE
10.2016 - 04.2019
High School Diploma -
Oak Park And River Forest Highschool
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