Grace Lyerla
Mokena
Summary
Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
11
11
years of professional experience
Work History
Associate Banker - ME
Chase Bank
03.2024 - Current
- Facilitated daily banking operations, ensuring accuracy and compliance with financial regulations.
- Assisted clients with account inquiries, providing tailored solutions to enhance customer satisfaction.
Spray Tan Technician
Spray of Sunshine
06.2021 - 05.2025
- Delivered personalized spray tan services, ensuring client satisfaction and adherence to safety protocols.
- Maintained equipment and tools, optimizing operational efficiency and enhancing service quality.
Manager
Pop’s Italian Beef
07.2020 - 03.2024
- Trained and mentored staff, enhancing team performance and service quality.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
Crew Member
Dunkin Donuts
09.2017 - 04.2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
Server
Tinley Park Roller Rink
01.2015 - 03.2017
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed order processing and coordination between kitchen staff and customers for efficient service delivery.
Education
General -
Lincoln-Way Central
New Lenox, IL05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Team collabration
Timeline
Associate Banker - ME
Chase Bank
03.2024 - Current
Spray Tan Technician
Spray of Sunshine
06.2021 - 05.2025
Manager
Pop’s Italian Beef
07.2020 - 03.2024
Crew Member
Dunkin Donuts
09.2017 - 04.2019
Server
Tinley Park Roller Rink
01.2015 - 03.2017
General -
Lincoln-Way Central
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