Grace Hill
Vandalia
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Server
Gopher's Grill
11.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Stepped in as role of server shift lead when other shift leads were not available.
Hostess
Blind Society
09.2021 - 06.2022
- Head hostess for restaurant with capacity of 120 guests.
- Greeted customers warmly upon arrival and provided friendly and welcoming presence throughout dining experience.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Dental Assistant
Mid America Dental
12.2020 - 06.2021
- Monitored patient comfort and safety during dental procedures.
- Performed general chair-side duties for general dentistry, endodontic procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Pharmacy Technician
Cain's Drug Store
07.2019 - 12.2020
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Salon Receptionist
Cut Loose Salon
05.2018 - 05.2021
- Continued employment with salon while working at Cain's Drug Store and Mid America Dental.
- Handled payments and processed credit card transactions.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Handled assignments independently with good judgement and critical thinking skills.
- Placed weekly order for new salon inventory.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
Daycare Assistant
Little Lambs
08.2017 - 05.2018
- Provided lunchtime assistance to monitor children, assist with eating, and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Promoted learning and social development through structured and unstructured playtime.
- Kept children between ages of 0 and 13 safe and secure with vigilant oversight.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Prerequisite Courses
Heartland Community College
Normal, IL05-2023
Prerequisite Courses
Kaskaskia College
Centralia, IL08-2021
Dental Assisting Certificate
Center For Advanced Dental Assisting
Wentzville, MO04.2019
High School Diploma -
Penn Foster
09.2018
Skills
- Optimizing Team Performance
- Customer Service
- Detail Oriented
- Adaptable
- Communication
- Confidentiality
- Transactions and Cash Handling
- Memorization
- Computer Literate
- Dependable
Timeline
Server
Gopher's Grill
11.2022 - 05.2023
Hostess
Blind Society
09.2021 - 06.2022
Dental Assistant
Mid America Dental
12.2020 - 06.2021
Pharmacy Technician
Cain's Drug Store
07.2019 - 12.2020
Salon Receptionist
Cut Loose Salon
05.2018 - 05.2021
Daycare Assistant
Little Lambs
08.2017 - 05.2018
Prerequisite Courses
Heartland Community College
Prerequisite Courses
Kaskaskia College
Dental Assisting Certificate
Center For Advanced Dental Assisting
High School Diploma -
Penn Foster
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