Grace Gronke
Des Plaines
Summary
Dedicated professional with strong customer service skills and attention to detail. Experienced in enhancing positive client experiences and maintaining cleanliness. Hard-working and reliable worker with developed skills in teamwork and communication.
Overview
4
4
years of professional experience
Work History
Shampoo Assistant
Salon Revolution
Edison Park, IL
05.2025 - 01.2026
- Provided exceptional customer service during shampooing and hair treatments
- Maintained cleanliness and organization of workstations and salon equipment
- Assisted stylists by preparing clients for services
- Collaborated with team members to complete shampooing processes and enhance client experiences
- Managed inventory by stocking shampoos, conditioners, and conditioning treatments
- Enhanced customer satisfaction by fulfilling their hair care needs and requests
- Created a friendly relationship with clients by engaging with them during service
Receptionist/Shampoo Assistant
Shear Thairapy
Park Ridge, IL
05.2022 - 03.2025
- Greeted clients and managed front desk operations, ensuring positive first impressions
- Scheduled appointments and coordinated service logistics to optimize daily workflow
- Handled incoming calls and inquiries, providing information and resolving issues promptly
- Maintained a clean and organized reception and shampoo area
- Handled cash and card transactions
- Maintained optimum workflow by keeping up with the laundry of capes and towels so they were readily available for clients
Education
Psychology & Criminology/Law Studies
Marquette University
Milwaukee, WI05-2027
High School Diploma -
Resurrection College Prep High School
Chicago, IL05-2023
Skills
- Cleanliness standards
- Appointment scheduling
- General housekeeping
- Organizational skills
- Customer Service Skills
- Teamwork and collaboration
- Time management
- Attention to detail
Timeline
Shampoo Assistant
Salon Revolution
05.2025 - 01.2026
Receptionist/Shampoo Assistant
Shear Thairapy
05.2022 - 03.2025
Psychology & Criminology/Law Studies
Marquette University
High School Diploma -
Resurrection College Prep High School