Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Grace Cruz

Chicago

Summary

I'm an adaptable, people-focused professional with experience in hospitality, customer service, and healthcare research. As a certified restaurant manager, I’ve led teams, managed daily operations, and focused on improving customer satisfaction. I’m also CITI certified through the Senior Mentoring Educational Development (MED) program at Lurie Children’s Hospital, where I gained hands-on experience in research and community health. I bring strong interpersonal skills, organization, and a positive attitude to every role I take on.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sr. Med Micro Internship

Ann & Robert H. Lurie Children's Hospital of Chicago
03.2025 - 03.2025
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Prepared project presentations and reports to assist senior staff.

Manager

JIAO by Qing Xiang Yuan Dumplings
07.2021 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within set timeframes.
  • Maintained a professional, organized, and safe environment for employees and customers.
  • Enhanced customer satisfaction by resolving disputes, maintaining communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.

Staff Member

La Michoacana Azteca
05.2022 - 06.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded fast and effectively to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service.

Education

Associate of Arts - Business Management

Richard J. Daley College
09-2026

High School Diploma -

Muchin College Prep
06-2023

Skills

  • Certified Restaurant Manager
  • CITI Certified on Human Subject Research
  • Team leadership
  • Time management
  • Decision-making
  • Shift scheduling
  • Customer service
  • Informed consent process
  • Friendly, positive attitude

Certification

  • Food Manager Certification, Illinois Restaurant Association, 2023 November
  • CITI Certification on Human Subjects Research, 2025 March

Languages

Spanish
Native or Bilingual

Timeline

Sr. Med Micro Internship

Ann & Robert H. Lurie Children's Hospital of Chicago
03.2025 - 03.2025

Staff Member

La Michoacana Azteca
05.2022 - 06.2022

Manager

JIAO by Qing Xiang Yuan Dumplings
07.2021 - 11.2024

High School Diploma -

Muchin College Prep

Associate of Arts - Business Management

Richard J. Daley College

Similar Profiles

CREATE PROFILE
Grace Cruz