Gloria Torres
Chicago
Summary
Dynamic professional with extensive experience at Dart Container Corporation, excelling in team leadership and problem-solving. Proven track record in enhancing operational efficiency and reducing errors through critical thinking and attention to detail. Skilled in training new employees and fostering collaboration, ensuring seamless workflows in high-pressure environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Production Support
Dart Container Corporation
08.2023 - Current
- Directed the operations of a 12-person team.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provide lead support over materials handling, production, warehouse, or multiple areas within the plant that may span multiple departments or functions.
- Training and certifying new employees on forklifts and clamp trucks.
- Providing SAP training to new employees.
Dispatcher
Dart Container Corporation
06.2022 - 06.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Analyzed customer feedback and provided solutions to improve customer service.
Shipping Clerk
Dart Container Corporation
01.2022 - 01.2023
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
Education
Lake Central High School
Schererville, INSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Critical thinking
- Calm under pressure
- Decision-making
Certification
- OSHA certified forklift trainer
- Lockout tag out trainer
- CPR
Timeline
Lead Production Support
Dart Container Corporation
08.2023 - Current
Dispatcher
Dart Container Corporation
06.2022 - 06.2023
Shipping Clerk
Dart Container Corporation
01.2022 - 01.2023
Lake Central High School
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