Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Tellado

Chicago

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

StepNGloLLC
Chicago
01.2021 - Current
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Laundry Associate

Spin It Up Laundry
Chicago
08.2024 - 02.2025
  • Maintained laundry machines in good working order by performing regular maintenance checks.
  • Reported any machine malfunctions or problems to supervisor immediately.
  • Kept accurate records of inventory levels of detergents, bleach, fabric softener, ensuring adequate supplies on hand at all times.

Night Shift Lead

7/Eleven
Chicago
08.2018 - 01.2021
  • Managed customer service issues during night shifts.
  • Provided support and guidance to new employees during night shifts.
  • Maintained accurate records of inventory levels throughout each shift.

Education

GED -

West Town Academy
Chicago, Illinois
06-2017

Skills

  • Customer service
  • Technical support
  • Product knowledge
  • Inventory management
  • Team leadership
  • Time management
  • Communication skills
  • Problem solving
  • Empathy and patience
  • High-energy attitude
  • Creative problem solving
  • Relationship building
  • Money handling
  • Customer relationship management
  • Attention to detail
  • Active listening
  • Training new employees
  • Problem-solving
  • Critical thinking
  • Punctuality and reliability
  • Verbal and written communication
  • Positive and professional
  • Multitasking and organization
  • Strong teamwork
  • Fast Pace Worker

Timeline

Laundry Associate

Spin It Up Laundry
08.2024 - 02.2025

Customer Service Representative

StepNGloLLC
01.2021 - Current

Night Shift Lead

7/Eleven
08.2018 - 01.2021

GED -

West Town Academy
Gloria Tellado