GLORIA GUADERRAMA
Chicago
Summary
A dedicated retail-banking professional seeking a new opportunity within 5/3 bank that will effectively utilize acquired relationship development and growth experience knowledge of over 20 years. Offers unique perspective and successful ideas on coaching productivity/lending with a passion in credit building/rebuilding. Has shared ideas on improving 5/3 secured products with head of 5/3/marketing department in past which have been implemented and would like to continue to improve productivity in our region and across our footprint.
Overview
21
21
years of professional experience
Work History
Financial Center Manager
5/3 Berwyn
11.2020 - 09.2022
- Deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
- Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of the current or prospective customers and recommend the appropriate solutions to meet those needs
- Deliver an integrated book of business strategy in which all customers.
- Responsible for sourcing, developing, coaching and leading a team
Financial Center Manager
5/3 Little Village
03.2020 - 11.2020
- Currently coaching & leading a team of 4 employees for customer experience and production excellence
- Experienced with training un-tenured new bankers & coaching csr's to become bankers. Our current lead was recently promoted to PB2 in a year after working under my direction & guidance.
Lead CSR Citi Back of the Yards
04.2008 - 04.2011
- Responsible for the coaching of 5 tellers to exceed in sales/productivity.
Lead CSR Citi Little Village
01.2002 - 04.2011
- Managed FC operations and coached 6 tellers to exceed in sales/productivity.
- Self Help Credit Union formerly known as Second Federal Savings Little Village 1998 teller
5/3 Little Village PB2
04.2011 - 02.2011
- Top-performing banker In 2019 had both the most loan units booked and the most apps. in all of Chicago North and Chicago South Markets. Performed ACM/FCM duties owning the Little Village Branch YTD since 2013.
Education
B.A. - Business
DePaul University
01.2020
High School - undefined
Queen of Peace High School
Burbank01.1999
Affiliations
- 5/3 Latino BRG- Event Planner & Community Volunteering Coordinator 2021-04-present
- Little Village Chamber of Commerce Member 2020-present
- University of Chicago Middle Eastern Music Ensemble Member Chorus
- La Escuelita Bombera de Corazon Afro Puerto Rican Drumming/Bomba History Student
- Old Town School of Folk Music student/ Ensemble Member
- Currently Studying Maqam privately online with Dr. Samah Ismaiel from Sheikh Zayed, Giza Egypt
- Currently Studying Flamenco Cante privately with Elena Andujar in Spain and locally with Patricia La Tiranta.
Timeline
Financial Center Manager
5/3 Berwyn
11.2020 - 09.2022
Financial Center Manager
5/3 Little Village
03.2020 - 11.2020
5/3 Little Village PB2
04.2011 - 02.2011
Lead CSR Citi Back of the Yards
04.2008 - 04.2011
Lead CSR Citi Little Village
01.2002 - 04.2011
B.A. - Business
DePaul University
High School - undefined
Queen of Peace High School