Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gloria Campbell

Aurora

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Manager II, Retail Store L5

Amazon Fresh
06.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Assistant Manager L4

Amazon Fresh
06.2021 - 06.2022
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Created nightly shift task lists to assign duties to each employee.
  • Managed 30+ employees in delivering smooth, productive night shift operations.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Zone Lead/Overnight L3

Amazon Fresh
05.2021 - 06.2021
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Wrapped, boxed and weighed bakery department products.

Associate L1

Amazon Fresh
11.2020 - 05.2021
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Participated in training sessions to enhance skills and knowledge.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Business Owner/Home Daycare Provider

Campbell's Home Daycare
08.2001 - 11.2020
  • Managed home environment to keep areas clean, organized and free of safety hazards.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Built early learning skills such as color and shape recognition with hands-on activities.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
  • Met with parents about daily activities, positive developments, and issues.

Deli Department Manager

Dominick's Finer Foods
01.1998 - 04.2001
  • Purchased products for deli department according to store product guidelines.
  • Delivered front-end support to staff during rush periods.
  • Contributed to schedule creation and set daily priorities for supervisory staff.
  • Developed and implemented standard and special menu items and deli selections.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Inventoried food products and associated materials on weekly basis.
  • Set schedules for 10 staff by planning and designating shifts and hours.
  • Observed quality assurance standards to optimize freshness of deli products.

Education

Associate of Arts - Culinary Arts

Joliet Junior College
Joliet, IL

Skills

  • Cycle Count Audits
  • Business Leadership
  • Vendor Collaboration
  • Cash Counting
  • Team Meetings
  • Stock Management
  • Operations Oversight
  • Customer Service
  • Hiring and Onboarding
  • Payroll Administration and Timekeeping
  • Safety Awareness
  • Merchandising
  • Community Organization

Certification

Food Safety Certification

Food Safety Proctor Certification

CPR and AED Certification

PIT Training

Timeline

Manager II, Retail Store L5

Amazon Fresh
06.2022 - Current

Assistant Manager L4

Amazon Fresh
06.2021 - 06.2022

Zone Lead/Overnight L3

Amazon Fresh
05.2021 - 06.2021

Associate L1

Amazon Fresh
11.2020 - 05.2021

Business Owner/Home Daycare Provider

Campbell's Home Daycare
08.2001 - 11.2020

Deli Department Manager

Dominick's Finer Foods
01.1998 - 04.2001

Associate of Arts - Culinary Arts

Joliet Junior College

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Gloria Campbell