Glenn Cabrera
ELGIN
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
17
17
years of professional experience
Work History
Shift Manager
STARBUCKS COFFEE COMPANY
ELGIN
12.2005 - 07.2022
- Supervised daily operations and ensured compliance with company standards.
- Trained and mentored new team members on service protocols.
- Managed inventory levels and coordinated supply orders effectively.
- Performed audits to ensure state compliance
- Implemented store policies to enhance customer satisfaction and service quality.
- Ensured cleanliness and organization of the store at all times.
- Monitored employee performance and provided constructive feedback regularly.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assessed employee knowledge of proper food safety and sanitation procedures.
- Ensured that all food safety regulations were followed at all times.
- Ensured compliance with health department regulations regarding food safety sanitation temperature control.
Skills
- Employee training
- Inventory management
- Compliance auditing
- Customer relationship management
- Cash handling
- Shift scheduling
- Performance monitoring
- Effective communication
- Problem solving
- Conflict resolution
- Leadership skills
- Time management
- Operations management
Timeline
Shift Manager
STARBUCKS COFFEE COMPANY
12.2005 - 07.2022