Open To Work
Glenda Matias
Hillside
Work Preference
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
13
13
years of professional experience
Work History
General Manager
Sugar Factory American Brasserie
Rosemont
08.2015 - 04.2026
- Directed daily operations for a dynamic restaurant and entertainment venue.
- Managed staff recruitment, training, and performance evaluations effectively.
- Oversaw inventory management and procurement processes to ensure stock availability.
- Processed payroll for employees using advanced payroll software systems.
- Collaborated with HR to resolve payroll discrepancies and inquiries efficiently.
- Provided information by answering employee questions about payroll-related matters.
- Verified employee hours worked against timesheets provided by supervisors.
- Assisted in the implementation of new payroll technologies and systems upgrades.
- Managed inventory levels and ensured accurate stock counts for efficient operations.
- Coordinated with suppliers to maintain timely shipments and delivery schedules.
- Trained staff on inventory management systems and best practices for efficiency.
- Maintained organized storage areas to enhance accessibility and safety of products.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Examined levels of supplies and material to determine shortages.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Developed operational strategies to enhance workflow efficiency and team productivity.
- Managed schedules and resources to optimize team performance and project timelines.
- Organized materials and distributed to staff members.
- Provided guidance and direction on administrative matters such as payroll, benefits, training.
- Reviewed monthly financial statements to assess budget variances against actual results.
- Trained staff in customer service techniques to enhance customer satisfaction.
- Maintained accurate records of employee attendance and performance evaluations.
- Implemented new technologies designed to streamline workflow processes.
- Interacted with external vendors to develop relationships that benefited the organization.
- Supervised staff in order to maintain a high level of productivity within the organization.
Loan Processor
Payday Advance America
Chicago
01.2013 - 05.2015
- Reviewed loan applications for completeness and compliance with company policies.
- Coordinated documentation requests between clients and financial institutions.
- Processed loan files using proprietary software for efficient workflow management.
- Communicated with clients to gather necessary information and clarify details.
- Evaluated borrower creditworthiness through analysis of financial documents.
- Prepared loan closing documents for final approval and disbursement.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Education
American Public University
Bayamón , PRSkills
- Payroll administration
- Inventory management
- Staff training
- Problem solving
- Customer experiences
- Bilingual
- Employee scheduling
- Team leadership
- Labor cost controls
Timeline
General Manager
Sugar Factory American Brasserie
08.2015 - 04.2026
Loan Processor
Payday Advance America
01.2013 - 05.2015
American Public University