GLENDA CATHEY
Bellwood
Summary
Dedicated Customer Service Professional with a proven history of meeting organizational needs. Quick learner with strong time management and organizational skills. Motivated team player seeking to leverage technical and problem-solving abilities in an entry-level position.
Overview
7
7
years of professional experience
Work History
Front End clerk/Medical Records Clerk
Rush Hospital/MMR
Chicago
04.2025 - Current
- Coordinated front desk operations, enhancing patient experience through a welcoming environment.
- Maintained accurate patient records using electronic health record systems.
- Facilitated processing of medical record requests for patients and healthcare providers, supporting seamless information access.
- Assisted patients with inquiries and directed them to appropriate services.
- Handled phone inquiries, ensuring timely communication of messages to relevant departments.
- Provided support during patient check-out, ensuring satisfaction and efficiency.
Home Healthcare Aid
AUTISM/DOWNSYNDROME
Bellwood
03.2019 - Current
- Performed housekeeping duties, including cleaning and meal preparation, to support daily living for disabled patients.
- Assisted patients with dressing and personal hygiene to promote comfort and dignity.
- Coordinated patient appointments to ensure timely attendance and continuity of care.
- Prep meals and administer medications.
- Knowledge of medical terminology to assist patients.
- Provided emotional support and companionship to enhance clients' quality of life.
- Administered medications as prescribed, ensuring adherence to safety protocols.
Trainer/Front End Lead
Tony's Fresh Market
08.2023 - 01.2024
- Coordinated and conducted cashier training sessions to enhance team proficiency and service quality.
- Developed and communicated procedures for voids, refunds, and transaction cancellations, streamlining operations and supporting cash handling accuracy.
- Managed Front End presentation by ensuring cleanliness, organization, and adherence to uniform standards, contributing to positive customer experiences.
- Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members.
- Leadership skills including motivating, inspiring, and promoting organizational values.
- Strong problem-solving skills and results-oriented mindset.
- Ability to handle stress, manage change, and communicate effectively.
- Committed to continuous learning and adaptable to new situations.
- Able to build and maintain positive team relationships, relates well to diverse people.
Merchandise Lead Handler
Last Chance Bait and Tackle
05.2022 - 08.2023
- Handled shipping, receiving, storing, and distributing of materials, parts, supplies, and equipment to ensure accurate inventory management.
- Moved products, merchandise, stock, and other materials to facilitate operations.
- Unpacks and checks goods received against purchase orders or invoices, maintains records of received goods and rejects unsatisfactory items.
- Trained new hires on material handling procedures, computer software, and shipping procedures.
- Manage materials MRP software systems set-up, sourcing, planning and layout for new product introduction.
- Uses documented work instructions and manufacturing execution systems for receiving, picking, or delivering parts.
- Executed assignments to streamline workflow and enhance operational efficiency.
Crew Member
McDonald's
03.2019 - 08.2021
- Guided customers in placing orders accurately.
- Engaged customers to enhance their experience.
- Handled cash transactions efficiently at point of sale.
- Prepare food such as fries, burgers, etc.
- Collaborated with team to achieve daily goals.
- Maintained cleanliness of kitchen and lobby areas regularly.
Education
BS - Physical Therapy
Northern Illinois University
Dekalb, IL05-2026
Diploma -
Proviso West High School
Hillside, IL05-2021
Skills
- Electronic health records
- Medical Terminology
- Patient Care
- Scheduling
- Data Entry
- Microsoft Suite
- Customer Service
- Problem-Solving
- Communication
- Leadership
References
Available upon request
Timeline
Front End clerk/Medical Records Clerk
Rush Hospital/MMR
04.2025 - Current
Trainer/Front End Lead
Tony's Fresh Market
08.2023 - 01.2024
Merchandise Lead Handler
Last Chance Bait and Tackle
05.2022 - 08.2023
Home Healthcare Aid
AUTISM/DOWNSYNDROME
03.2019 - Current
Crew Member
McDonald's
03.2019 - 08.2021
BS - Physical Therapy
Northern Illinois University
Diploma -
Proviso West High School