Gladys Dinkha
Wilmette
Summary
Astute Business Owner successful in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalizing on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
29
29
years of professional experience
Work History
Customer Service Lead
Mariano's
01.2021 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Franchisee
7-eleven Convenience Store
12.2006 - 06.2021
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed twelve team members, devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.
Account Executive-Payable and Receivables
Metropolitan Bank Group
05.1999 - 06.2006
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Reconciled balanced sheets accounts and investigated discrepancies to trace causes and correct errors.
- Liaised between account holders and various departments.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
General Manager
Bluebird Fashions Inc.
04.1995 - 05.1999
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed and maintained relationships with customers and suppliers through account development.
- Led and motivated 45 employees through supervision, training and coaching on duties and daily operational activities.
Education
Associate of Arts - Radio And Television Broadcasting
Colombia College
Chicago, ILSkills
- Customer Relations
- Financial Management
- Budgeting
- Staffing oversight
Timeline
Customer Service Lead
Mariano's
01.2021 - Current
Franchisee
7-eleven Convenience Store
12.2006 - 06.2021
Account Executive-Payable and Receivables
Metropolitan Bank Group
05.1999 - 06.2006
General Manager
Bluebird Fashions Inc.
04.1995 - 05.1999
Associate of Arts - Radio And Television Broadcasting
Colombia College
Similar Profiles
Crystal BrandonCrystal Brandon
Human Resources Manager at Mariano'sHuman Resources Manager at Mariano's
Natalie ArmendarizNatalie Armendariz
Floral Designer at Mariano'sFloral Designer at Mariano's
Grace RevisGrace Revis
Cashier at Mariano'sCashier at Mariano's
Theo StimsonTheo Stimson
Produce Associate at Mariano'sProduce Associate at Mariano's
Jack WilsonJack Wilson
Pitching Coach at New Trier Feeder Travel BaseballPitching Coach at New Trier Feeder Travel Baseball