Gizelle Patterson
Rockford
Summary
Energetic patient access specialist with an excellent understanding of the changing environment of healthcare. Dedicated to keeping the patients' best interest in mind and ensuring financially struggling patients are thoroughly evaluated for financial aid. Prompt and courteous to meet or exceed all performance standards.
Overview
14
14
years of professional experience
Work History
Patient Access Specialist
Blue Cross and Blue Shield
Rockford
04.2016 - Current
- Ensured all required forms were completed accurately prior to patient visit.
- Received and stored patients' valuables and other belongings, as requested.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Administrative Assistant
Biomat U S A
Rockford
05.2011 - 09.2019
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
Client Service Representative
Chase Bank
Rockford
04.2011 - 09.2015
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
High School Diploma -
Auburn High School
Rockford, IL06-2011
Skills
- Patient registration
- Insurance verification
- Medical terminology
- Data entry
Detail Oriented
Financial Analysis
Data Entry
Multi-Tasking
MS Excel
Result-Driven
Collaboration
Data Analysis
Communication
Account Analysis
Patient Assessment
Active Listening
Quantitative
Analytical
Customer Service
Problem-Solving
Time management
Data entry
Organization skills
Telephone skills
Verbal and written communication
Administrative support
Attention to detail
Schedule management
Computer proficiency
Word processing
Microsoft office
Timeline
Patient Access Specialist
Blue Cross and Blue Shield
04.2016 - Current
Administrative Assistant
Biomat U S A
05.2011 - 09.2019
Client Service Representative
Chase Bank
04.2011 - 09.2015
High School Diploma -
Auburn High School