GISSELLE SAHAGUN
Mundelein
Summary
Experienced with high-volume transaction management to guarantee precise and prompt processing. Utilizes strong attention to detail and strategic problem-solving skills to navigate complex payment challenges. Achieved excellence in maintaining data integrity and optimizing operational effectiveness.
Overview
9
9
years of professional experience
Work History
Remittance Processor
JPMorgan Chase- Citty Staffing
Elgin, IL
04.2025 - Current
- Supervised daily cash register operations to maintain accuracy and efficiency.
- Trained new staff on cashier procedures and customer service expectations.
- Processed transactions quickly while maintaining a friendly atmosphere for customers.
- Identified areas for process improvement, contributing to better overall store operations.
- Communicated effectively with team members to ensure smooth daily operations.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
Support Specialist
Lake County Housing Authority
Grayslake, IL
01.2025 - 04.2025
- Assisted clients in navigating housing application requirements and eligibility criteria.
- Collaborated with various departments to promptly address client questions and concerns.
- Recorded detailed logs of client interactions in the customer relationship management system to facilitate effective communication and service delivery.
ADMINISTRATIVE ASSISTANT
Larsen Manufacturing
Mundelein, IL
02.2024 - 12.2024
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Prepared documents for meetings including agendas, handouts and other materials.
- Participated in root cause analysis activities when non-conforming parts were identified through inspection processes.
- Performed daily maintenance on CMM machines, including calibrations and troubleshooting.
- Provided guidance on the implementation of new technologies and processes that improve efficiency and accuracy in the Quality Assurance function.
Cashier Assistant Manager
Popeyes Louisiana Kitchen Inc.
Mundelein, IL
03.2017 - 12.2023
- Supervised daily cash register operations to maintain accuracy and efficiency.
- Trained new staff on cashier procedures and customer service expectations.
- Processed transactions quickly while maintaining a friendly atmosphere for customers.
- Identified areas for process improvement, contributing to better overall store operations.
- Communicated effectively with team members to ensure smooth daily operations.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
Education
Bachelor of Science in Business Administration - Marketing
Chicago State University
12 2023
Skills
- Internal and external Communications
- Customer Service
- PowerPoint
- Digital Marketing
- Microsoft Excel
- Data entry
- Microsoft outlook
- Microsoft PowerPoint
LANGUAGES
Spanish Fluent
ADDITIONAL INFORMATION - SOCCER TEAM MEMBER
Five-year member of the Chicago State University Women's Soccer Team
Timeline
Remittance Processor
JPMorgan Chase- Citty Staffing
04.2025 - Current
Support Specialist
Lake County Housing Authority
01.2025 - 04.2025
ADMINISTRATIVE ASSISTANT
Larsen Manufacturing
02.2024 - 12.2024
Cashier Assistant Manager
Popeyes Louisiana Kitchen Inc.
03.2017 - 12.2023
Bachelor of Science in Business Administration - Marketing
Chicago State University