GISSELL TAPIA
Chicago
Summary
As a member of the Latinx community, I understand the importance of embracing our cultures and promoting an inclusive environment. I am passionate about helping others to the best of my ability with the objective of improving the overall well-being of the current and future populations. Growing up in the south side of Chicago enabled me to understand the significance of each social determinant of health and create plans of care to address barriers and disparities that prevent individuals to live with dignity and independence
Overview
6
6
years of professional experience
Work History
Community Care Advocate
Spring Health
04.2024 - Current
- Identifying and addressing issues within the social determinants of health such as housing, food, transportation, mental/physical health, child/elder care.
- Documented activities and progress in electronic medical record per defined policy and procedures within 24 hours of service time.
- Collaborated with Target leadership team with strategic planning on how to address common areas of concern within the team.
- Held promotional events to highlight community resources, employee assistance program (EAP) benefits, and Target benefits.
- Identifying free/affordable community resources and conducted community outreach to local non-profit organization for services available to lower income individuals.
- Promoted company's goal of removing every barrier to mental health by assisting the team in setting up appointments with a mental health providers.
- Assisted in enrolling the team in employee benefits such as health insurance or retirement planning.
Resource Coordinator
Elevance Health
05.2023 - 03.2024
- Created custom resource plans for Target Team Members.
- Connected Target Team Members to appropriate community resources.
- Connected Target Team Members who have experienced homelessness, mental health issues or domestic violence abuse to counselors.
- Assisted Target Team Members in completing applications for community services or public benefits.
- Facilitated Target Team Members in searching for housing opportunities based on preferences and affordability.
- Conducted in person and virtual intakes/follow ups/outreaches.
Psychiatric Rehabilitation Service Coordinator
Kensington Place
02.2023 - 05.2023
- Created customized care plans, working with nursing home staff and families to assess and meet individual needs.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Reviewed and evaluated assessment results to suggest care and treatment options.
- Documented any important information regarding resident's care related to the social services department such as behavior, psychosocial well-being, community access, cognition, etc.
- Facilitated smoking programs
- Assist in crisis intervention
Store associate
ALDI
07.2022 - 02.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Approached each problem with an open mind to resolve concerns.
Retail Sales Associate
Ross Dress For Less
12.2018 - 08.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases and locate items.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Rehabilitation Sciences, Disability And Human Development
The University of Illinois At Chicago
1200 W Harrison St, Chicago, IL 6060712.2022
High School Diploma -
Instituto Health Sciences Career Academy
2520 S Western Ave, Chicago, IL 6060806.2018
Skills
- Adaptable and Flexible
- Engaging with Diverse Populations
- Managing Cash Register
- Patient and Empathetic
- Customer service
- Team collaboration
- HIPAA compliance
- Phone and email etiquette
Languages
Spanish
Professional Working
Projects
Service Learning at Agents of Hope- The University of Illinois at Chicago (2022)
- Assisted in the re-creation of the person-centered care model in English and Spanish
- Created an employment resource flyer for the clients of Agents of Hope
Accomplishments
- Seal of Biliteracy (2018)
- Elevance Health Impact Award (2023)
References
- Jason Rohacs: Associate Manager, Carelon Behavioral Health
(217) 722-5631
- Guadalupe Ruiz: Store Manager, Ross Dress for Less
(773) 750-9752
- Alberto Valencia: Assistant Store Manager, Ross Dress for Less
(773) 208-6205
- Ryan Terry: Assistant Store Manager, ALDI
(708) 420-4336
Timeline
Community Care Advocate
Spring Health
04.2024 - Current
Resource Coordinator
Elevance Health
05.2023 - 03.2024
Psychiatric Rehabilitation Service Coordinator
Kensington Place
02.2023 - 05.2023
Store associate
ALDI
07.2022 - 02.2023
Retail Sales Associate
Ross Dress For Less
12.2018 - 08.2022
Bachelor of Science - Rehabilitation Sciences, Disability And Human Development
The University of Illinois At Chicago
High School Diploma -
Instituto Health Sciences Career Academy
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