Giselle Pantoja
Homer Glen
Summary
Skilled in HIPAA compliance and bilingual communication, I significantly contributed to revenue growth and enhanced patient service at Visual Symptoms Treatment Center. Expert in documentation and multitasking, I excelled in managing high-stress situations, demonstrating exceptional problem-solving abilities and a commitment to excellence in healthcare administration.
Experienced with patient registration and administrative duties, ensuring smooth and efficient operations. Utilizes strong communication and problem-solving skills to enhance patient experiences and resolve issues promptly. Knowledge of healthcare software and compliance standards, ensuring data integrity and confidentiality.
Overview
1
1
year of professional experience
Work History
Registration Representative
Visual Symptoms Treatment Center
07.2024 - Current
- Determined appropriate appointment type and scheduled each in system.
- Contributed to revenue growth by identifying opportunities for additional services or insurance billing adjustments.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Assisted in processing patient payments via cash, checks and credit cards.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
Patient Service Representative
VNA Health Group
12.2023 - 07.2024
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Verified insurance eligibility and coverage for patients.
Education
High School Diploma -
Fenton High School
Bensenville, IL05.2020
Skills
- Bilingual
- HIPAA compliance
- Daily operations management
- Documentation skills
- Appointment scheduling
- Insurance billing
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Registration Representative
Visual Symptoms Treatment Center
07.2024 - Current
Patient Service Representative
VNA Health Group
12.2023 - 07.2024
High School Diploma -
Fenton High School
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