Giselle Ocampo
Chicago
Summary
Dynamic and service-oriented professional with experience spanning luxury-level customer service, nonprofit community outreach, and high-volume administrative coordination. Skilled in building relationships with diverse stakeholders, developing bilingual communications, and managing multiple projects with precision. Recognized for delivering exceptional client experiences, strengthening community partnerships, and bringing a solutions-driven, highly organized approach to every role.
Overview
7
7
years of professional experience
Work History
Community Outreach Specialist
Center for Alternative Sentencing and Employment Services
03.2021 - 06.2024
- Cultivated strategic relationships with key community stakeholders to advance program goals, refferals, and partnership opportunities.
- Produced culturally relevant bilingual copy (English/Spanish) for outreach materials, and organizational communications.
- Designed and presented data-driven decks to nonprofit partners, community members, and elected officials, strengthening cross-organizational collaboration.
- Coordinated workshops and informational sessions for at-risk populations.
- Collaborated with local organizations to enhance resource accessibility for clients.
- Evaluated program effectiveness and recommended improvements based on feedback.
- Executed internal and client events, balancing vendor management, scheduling, and cross-team communication to deliver polished and organized gatherings.
Guest Experience Expert
The Ritz-Carlton, Pentagon City
10.2017 - 03.2020
- Provided lateral service in all front office positions not listed above including PBX and Club Lounge.
- Trained new front desk agents and J1 interns.
- Lead front office in the hotel-wide switch in software to Salesforce GXP.
- Spearheaded appreciation techniques for Elite Bonvoy guests, driving up intend-to-recommend scores.
- Coordinated special requests and personalized experiences to exceed guest expectations.
- Resolved guest inquiries and concerns efficiently, promoting positive experiences.
Legal Assistant
Ameri Law Firm
05.2017 - 08.2017
- Coordinated correspondence via email, phone, and fax with clients and courts.
- Tracked billable hours for all active cases in the firm.
- Managed scheduling of client meetings, court dates, and attorney appointments efficiently.
Education
High School -
River Dell Regional High School
Oradell, NJ05.2015
Elliott School of International Affairs - Concentration in Conflict Resolution
The George Washington University
Washington, DC12.2019
Skills
- Bilingual in Spanish and English
- Multitasking proficiency
- Luxury level customer service
- Partnership development
- Community engagement
- Exceptional communication
Timeline
Community Outreach Specialist
Center for Alternative Sentencing and Employment Services
03.2021 - 06.2024
Guest Experience Expert
The Ritz-Carlton, Pentagon City
10.2017 - 03.2020
Legal Assistant
Ameri Law Firm
05.2017 - 08.2017
Elliott School of International Affairs - Concentration in Conflict Resolution
The George Washington University
High School -
River Dell Regional High School
Awards
Three time Ritz-Carlton 5 Star Employee of the Quarter nominee, Winner of Ritz-Carlton 5 Star Employee of the 3rd Quarter 2018