Giselle Lamas
Fairmont City
Summary
Professional, experienced administrative professional prepared for this role. Skilled in accurate data entry, patient communication, and handling sensitive information with confidentiality. Strong focus on team collaboration and achieving results. Reliable and adaptable, with commitment to providing excellent customer service and maintaining organized records.
Overview
5
5
years of professional experience
Work History
Bilingual Patient Registration Clerk
Southern Illinois Healthcare Foundation
Granite City, IL
06.2024 - Current
- Processed patient registration information efficiently, ensuring accuracy and compliance with healthcare regulations.
- Utilized electronic health record (EHR) systems to manage and update patient information effectively.
- Assisted patients with insurance verification, addressing inquiries to enhance overall satisfaction.
- Collaborated with medical staff to streamline check-in procedures and reduce wait times for patients.
- Answered multi-line phone systems and direct calls appropriately.
- Collected patient co-pays and processed payment accurately.
Freelance Makeup Artist
Self
Collinsville, IL
05.2022 - Current
- Provide makeup services for clients for special events and occasions.
- Applied makeup techniques tailored to different skin types and preferences.
- Built client relationships through excellent customer service and attention to detail.
- Maintained an organized kit of cosmetics, tools, and supplies for efficient client services.
- Managed appointment scheduling and client communication professionally.
Receptionist
AVH Tax and I.N.S Service
Granite City, IL
02.2022 - 04.2026
- Greet Clients in person upon arrival
- Handle client inquiries and complaints
- Update client records based on interactions
- Work independently and maintain sensitive and confidential information
- Process physical and electronic payments from customers
- Proficient with Microsoft Office
- Effective communication in person, phone and in writing with clients over more complicated and escalated issues
- Answer client phone calls and respond to emails
- Call clients with updates and appointment reminders
- Deliver exceptional customer service for an outstanding client experience to help maintain and generate business growth
- Provide daily updates to team
- Plan and organize work to meet deadlines
- Ability to build rapport with clients
- Develop and maintain knowledge base of the evolving products and services
- Effectively use MS office and scheduling system for appointments
Veterinary Technician
Animal Emergency Center
Collinsville, IL
07.2021 - 05.2024
- Administered IV injections and assisted with emergency treatments.
- Monitored vital signs and recorded patient data accurately during examinations and treatments.
- Collected blood samples for diagnostic testing.
- Performed and assisted with radiographs
- Sterilized and maintained surgical instruments.
- Safely restrained animals during emergency procedures and patient care.
- Assisted Veterinarians during emergency procedures and patient care.
- Maintained accurate medical records and treatment documentation.
- Maintained a clean, organized and fast paced emergency treatment environment.
Education
High School Diploma -
Collinsville High School
Collinsville, ILSkills
- Professionalism and etiquette
- Strong organization
- Patient confidentiality
- Insurance verification
- Payment collection
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Patient Registration Clerk
Southern Illinois Healthcare Foundation
06.2024 - Current
Freelance Makeup Artist
Self
05.2022 - Current
Receptionist
AVH Tax and I.N.S Service
02.2022 - 04.2026
Veterinary Technician
Animal Emergency Center
07.2021 - 05.2024
High School Diploma -
Collinsville High School