Gisella Orozco-Leon
Arlington Heights
Summary
Detail-oriented and a proven track record in client advocacy. Proficient in managing multiple claims simultaneously, with a focus on workload prioritization, communication (phone, in person and writing) and attention to detail while ensuring timely resolutions and favorable outcomes for the client. Committed to empowering clients through education and advocacy, ensuring a seamless claims process. Although Public Adjusting is a separate career, many of the qualities I have possessed during the years are similar to the qualities needed in a competent Registered Nurse including clear and effective communication, individualizing each patient/client case to meet their needs, coordinating with different professionals to meet the patient/client's goals and becoming proficient in managing and prioritizing multiple tasks simultaneously.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Public Adjuster
GML Claims Management Inc.
Arlington Heights, IL
03.2022 - Current
- Negotiated settlements with insurance companies to achieve favorable outcomes for clients.
- Collaborated with contractors and specialists to assess damages and repair costs.
- Managed multiple claims simultaneously, ensuring timely responses and resolutions.
- Increased claim resolutions through skillful negotiation with insurers on behalf of policyholders.
- Built strong relationships with clients, providing excellent customer service/communication throughout the claims process.
- Educated clients on their rights and responsibilities under their insurance policies, empowering them to make informed decisions during the claim process.
Registered Nurse
Northwest Community Hospital
Arlington Heights, IL
04.2019 - 07.2019
- Administered medications and treatments as prescribed, ensuring patient safety and adherence to protocols.
- Collaborated with interdisciplinary teams to develop and implement individualized patient care plans.
- Educated family members and caregivers on patient care instructions.
- Conducted thorough assessments, documenting findings to ensure continuity of care and timely interventions.
- Experience working with EPIC software.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Chicago, IL05.2016
Associate of Science -
City Colleges of Chicago
Chicago, IL06.2013
Skills
- Multitasking and organization
- Attention to detail
- Workload prioritization
- Clear and effective communication between clients and other professionals
- Flexible and hardworking
- Bilingual
Affiliations
- American Nurses Association - Illinois
Certification
American Heart Association - BLS CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Public Adjuster
GML Claims Management Inc.
03.2022 - Current
Registered Nurse
Northwest Community Hospital
04.2019 - 07.2019
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Science -
City Colleges of Chicago