Summary
Overview
Work History
Education
Skills
Jewel Osco's 2025 Service Challenge 1st Place Winner
Languages
Timeline
Generic

Gisell Cruz

Chicago

Summary

Dynamic customer service professional with a proven track record at Jewel Osco, recognized for outstanding performance and exceptional client relations. Skilled in multitasking and effective time management, I excel in training staff and enhancing customer experiences, contributing to a secure and welcoming environment in high-pressure situations.

Overview

4
4
years of professional experience

Work History

Jewel Osco

Front End Serive
04.2021 - Current
  • Provided exceptional customer service by greeting and assisting customers at the front end cashier
  • Resolved customer inquiries, complaints, and issues in a professional and timely manner
  • Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
  • Performed price checks for customers upon request or when discrepancies were identified
  • Recognized as an outstanding cashier by receiving multiple positive feedback from satisfied customers
  • Received an award for being 1st place in a Service challenge against 189 stores in the Chicagoland area.

Special Event Security

Monterrey Security
09.2024 - 10.2024
  • Performed thorough bag checks and screenings to prevent unauthorized items from entering the event premises
  • Provided exceptional customer service by assisting attendees with directions, information, or any other inquiries they may have had
  • Maintained a safe and secure environment for event attendees, ensuring compliance with venue policies and procedures
  • Assisted in setting up barricades, fences, or other physical barriers as needed to control access points or restrict certain areas during events

Education

MIlitary

Rickover Naval Academy
Chicago, IL
02-2020

Skills

  • Multitasking Abilities
  • Hospitality and accommodation
  • Client relations
  • Effective time management
  • Teaching and Staff training
  • Floral design
  • E-commerce
  • Customer service

Jewel Osco's 2025 Service Challenge 1st Place Winner

The Jewel-Osco Service Challenge is an internal program designed to recognize and celebrate exceptional customer service across stores within each district. It encourages friendly competition among team members by spotlighting those who consistently deliver fast, accurate, and courteous service while embodying the company’s core values.

Winning this challenge means excelling in key service areas such as speed, accuracy, friendliness, and teamwork. It also highlights leadership potential and the ability to inspire others through consistent performance and a positive attitude.

Languages

Spanish
Limited Working

Timeline

Special Event Security

Monterrey Security
09.2024 - 10.2024

Jewel Osco

Front End Serive
04.2021 - Current

MIlitary

Rickover Naval Academy

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Gisell Cruz