Giovanny Gonzalez II
Brookfield
Summary
Dynamic and dedicated professional with extensive experience in high-volume dining at Irish Times. Proven ability in customer service and conflict management, fostering positive guest experiences. Skilled in cash handling and maintaining cleanliness, consistently enhancing service quality and operational efficiency. Recognized for strong teamwork and attention to detail in fast-paced environments.
Adaptable professional with background in fast-paced restaurant environment, looking to transition into new field. Developed strong customer service and communication skills, along with ability to manage multiple tasks efficiently. Eager to leverage these skills to succeed in new and challenging role.
Positive and friendly individual with strong commitment to providing exceptional customer service. Possesses keen understanding of food safety and sanitation practices, combined with excellent communication and multitasking abilities. Dedicated to creating memorable dining experiences that leave guests satisfied and eager to return.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Irish Times
05.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
Busser
The Elm
11.2023 - 04.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Tool Room Attendant
Hayes Mechanical Inc.
05.2023 - 11.2023
- Optimized tool maintenance schedules, extending the lifespan of equipment and minimizing downtime.
- Collaborated with procurement teams to acquire high-quality tools at competitive prices, managing budgetary constraints effectively.
- Assisted in the development of standard operating procedures that provided guidance concerning proper storage methods, handling, and maintenance of tools.
- Assisted in reducing project delays by promptly fulfilling tool requests from various departments.
- Conducted routine calibration checks on precision instruments to ensure their accuracy and reliability in use cases across various projects.
- Improved tool organization and accessibility by implementing a comprehensive inventory system.
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
- Kept inventory of hand tools and gauges calibrated for use.
- Monitored incoming and outgoing tools to track locations.
- Received incoming shipments of tools and equipment from trucks.
Education
Bachelor of Science - Cyber Security
Illinois State University
Normal, IL05-2027
Associate of Science - Accounting And Finance
Triton College
River Grove, IL12-2024
High School Diploma -
Riverside-Brookfield High School
Riverside, IL05-2023
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Cash handling
- Food safety awareness
- Memory retention
- Conflict management
- Allergy awareness
- Specials recommendations
- Menu specials memorization
- Alcoholic beverage service
- Decision-making
- Attention to detail
- Sales techniques
- High volume dining
- Time management
- Basic math
- Fine dining
- Salesmanship
Timeline
Restaurant Waiter
Irish Times
05.2024 - Current
Busser
The Elm
11.2023 - 04.2024
Tool Room Attendant
Hayes Mechanical Inc.
05.2023 - 11.2023
Bachelor of Science - Cyber Security
Illinois State University
Associate of Science - Accounting And Finance
Triton College
High School Diploma -
Riverside-Brookfield High School
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