Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Giovanni Iglesias

Hoffman Estates

Summary

Dynamic leader with a proven track record at Burlington, adept in problem-solving and exceptional customer service. Excelled in supervising operations and enhancing team performance, ensuring customer satisfaction and sales growth. Skilled in multitasking, organization, and decision-making, contributing significantly to workplace efficiency and success.

Offering well-developed communication and leadership abilities, with keen interest in growing within customer service field. Brings strong aptitude for learning and quickly adapting to new environments and procedures.

Overview

1
1
year of professional experience

Work History

Customer Service Supervisor

Burlington
10.2024 - Current
  • involved in solving issues/concerns, making informed decisions and supervising the front end operations to ensure all customers are provided with exceptional, friendly and professional customer service at all times.
  • Understands that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company.
  • This individual will lead by example and work to coach, motivate and encourage teamwork among the cashier associates to ensure optimal execution of company strategies.
  • Leads by example by interacting with customers and ensuring a positive interaction with customers by cashiers and associates.

Cashier

Burlington
04.2024 - Current
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

James B. Conant High School
700 E Cougar Trail, Hoffman Estates, IL 60169
05-2024

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Decision-making

Languages

Spanish
Limited Working

Interests

  • Gym Workouts
  • Photography
  • Video Gaming
  • Reading

Timeline

Customer Service Supervisor

Burlington
10.2024 - Current

Cashier

Burlington
04.2024 - Current

High School Diploma -

James B. Conant High School

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Giovanni Iglesias