Giovanna Cuevas
Chicago
Summary
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Chicago, IL
06.2023 - 08.2025
- Supervised daily operations to ensure efficient workflow and outstanding customer service.
- Trained and mentored new baristas on company standards and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty.
Education
No Degree - Biochemistry
University of Illinois Chicago
Chicago, IL05.2028
High School Diploma -
Von Steuben High School
Chicago, IL05.2024
Skills
- Shift leadership
- Team-building activities
- Strategic thinking
- Client support
- Client service
- Strong verbal and written communication
- Positive attitude
- Problem-solving
Accomplishments
- Attended weekly sessions and finished the Chicago EMT course with an A+
- Obtained over 60 clinical hours in both ambulance and hospital settings
- Directly interacted with patients and performed tasks such as taking vitals
Certification
BLS CPR Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Shift Supervisor
Starbucks
06.2023 - 08.2025
No Degree - Biochemistry
University of Illinois Chicago
High School Diploma -
Von Steuben High School