Gina Turner
Lovejoy
Summary
I've successfully managed high-stress situations while delivering service and maintaining professional relationships. My approach consistently results in heightened customer loyalty and operational excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
Work History
Gate Agent/Customer Service Representative
Allegiant Airlines
08.2023 - Current
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Sold, printed and reissued available tickets to customers at check-in.
- Contributed positively to team morale by maintaining an upbeat attitude even during periods of high stress or challenging situations.
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
- Utilized company software efficiently for ticketing transactions, processing payments securely while maintaining accurate records.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Managed passenger check-in by verifying customers' travel documentation.
- Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Caregiver to Parents
GiGi's Care, LLC
12.2014 - 04.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported mental and physical activities daily
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Claims Customer Service Representative
AAA Auto Club
07.2017 - 08.2019
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Demonstrated adaptability in managing a diverse range of claim types across multiple insurance products while maintaining high-quality standards throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Reduced claim processing time by effectively collaborating with team members and external vendors.
- Assisted customers with completing insurance documents to avoid missed information.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
Flight Attendant
United/Delta Airlines Via Republic Airways
04.2007 - 12.2015
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
- Boosted passenger loyalty through personalized service and attention to detail.
Education
Associate of Applied Science - Business/Office Ed
Normandy/No County Tech High School
Normandy, MO06.1975
Skills
- Time Management
- Teamwork and Collaboration
- Customer Service
- Cultural Sensitivity
- Problem-solving abilities
- Excellent Communication
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
- Complaint Handling
- Strong Work Ethic
Timeline
Gate Agent/Customer Service Representative
Allegiant Airlines
08.2023 - Current
Claims Customer Service Representative
AAA Auto Club
07.2017 - 08.2019
Caregiver to Parents
GiGi's Care, LLC
12.2014 - 04.2023
Flight Attendant
United/Delta Airlines Via Republic Airways
04.2007 - 12.2015
Associate of Applied Science - Business/Office Ed
Normandy/No County Tech High School
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