Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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GINA KOCH

Shorewood

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

18
18
years of professional experience

Work History

Office Manager

Aptitive
01.2020 - 12.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Divisional Administrative Coordinator

Jenny Craig
04.2014 - 12.2019
  • Provided general administrative support
  • Designed, created and delivered quarterly company newsletter
  • Assisted in ensuring compliance within the division
  • Designed group presentations
  • Developed and tracked contest within the company
  • Drafted electronic correspondence such as meetings, letters, presentation materials
  • Provided and analyzed divisional metrics and company recognition
  • Accountable for new hire paperwork, field personnel files and employee paperwork
  • Scheduled appointments, travel and itineraries for Divisional Directors
  • Provided necessary information to all unemployment claims within division
  • Reviewed and approved market expense reports.

Center Director

Jenny Craig
03.2010 - 07.2013
  • Directed and aggressively dove the growth, retention and profitability of the center
  • Meet expectations of clients by establishing and maintaining effective relationships
  • Reviewed financial statements, sales and activity reports to establish center focus
  • Recruited, interviewed and selected applicants for identified staff vacancies
  • Assisted in monthly new hire training.

Program Director

Jenny Craig
05.2006 - 03.2010
  • Provided delivery of the Jenny Craig program to prospective, returning, active clients
  • Performed new sales presentations: building immediate rapport with prospective clients to ensure their commitment to the Jenny Craig program
  • Conducted weekly motivational and educational consultations to active clients
  • Meet or exceed in sales quotas to assist in center's profitability
  • Created and trained staff on all marketing brochures for our division (12 markets).

Education

Bachelors - Marketing Communications

Columbia College - Chicago
05.2001

Skills

  • Ability to learn new systems and procedures quickly and efficiently
  • Prioritizing projects and duties simultaneously
  • Administrative management
  • Oversee administrative functions
  • Develop campaigns
  • Strategize marketing plans
  • Research market trends
  • Strategize business plans

Accomplishments

  • Top Program Director in Sales 2007
  • Top Program Director in Sales 2008
  • Top Program Director in Sales 2009

Timeline

Office Manager

Aptitive
01.2020 - 12.2023

Divisional Administrative Coordinator

Jenny Craig
04.2014 - 12.2019

Center Director

Jenny Craig
03.2010 - 07.2013

Program Director

Jenny Craig
05.2006 - 03.2010

Bachelors - Marketing Communications

Columbia College - Chicago

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GINA KOCH