Gina Henry
Strategic Financial Operations Professional
Chicago
Summary
Strategic Financial Operations Professional with 8+ years of AR expertise, specializing in process improvement, cross-functional collaboration, and system optimization. Proven track record of streamlining financial workflows, enhancing operational efficiency, and driving departmental alignment across logistics, healthcare, and education sectors.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Senior Accounts Receivable Analyst
Traffix Logistics
Chicago, Illinois
10.2022 - 04.2024
- Spearheaded credit risk assessments and implemented standardized documentation protocols to support scalable collections strategies across multiple regions.
- Managed a high volume client portfolio with over 150 Customers
- Collaborated with IT and finance leadership to identify process inefficiencies in AR tracking and led system transition to NetSuite.
- Delivered targeted follow-up campaigns, resulting in consistent DSO improvement and improved customer payment behaviors.
- Strengthened client retention through high-touch communication and proactive resolution of billing issues.
- Analyzed high-volume invoices for accuracy and compliance, minimizing credit exposure and aligning collections strategy with overall revenue goals.
Lead Consultant
Screencastify
Chicago, Illinois
10.2023 - 01.2024
- Directed a full-cycle audit and process redesign of a $4M receivables portfolio, focusing on invoice accuracy, contract alignment, and reporting efficiency.
- Built and enforced SOPs across cross-functional teams, enhancing AR visibility and promoting faster interdepartmental decision-making.
- Led optimization of Salesforce CRM to track receivables and disputes, improving transparency and reducing escalation response times by 30%.
- Served as liaison between customer success and finance teams, increasing client satisfaction and improving cash flow.
- Advised executive team on collections trends, helping shift business strategy toward scalable growth and reduced credit exposure.
- Part Time
Complex Claims Analyst
Orsini Specialty Pharmacy
Elk Grove Village, Illinois
01.2020 - 01.2021
- Led account audits and root cause investigations for high-value insurance claims, recovering delayed payments and identifying process flaws.
- Implemented reconciliation workflows that improved cash application accuracy by 25% and reduced time-to-close on aging accounts.
- Partnered with billing, compliance, and finance to launch an automation tool for manual claims tracking, boosting operational efficiency.
- Trained new AR staff on claims escalation protocol, payer-specific nuances, and internal reporting systems.
Accounts Receivable Claims Analyst
Great Lake Dental Partners
Chicago, Illinois
09.2019 - 08.2020
- Co-led a $2M receivables reduction initiative by training and supervising a contractor team to streamline insurance claims and billing processes.
- Conducted root cause analysis on medical record discrepancies, improving billing accuracy and reducing delays in payment cycles.
- Optimized claims workflows, leading to a significant decrease in claim rejections and a measurable increase in reimbursement rates.
- Collaborated with insurance providers and internal revenue cycle teams to resolve complex disputes and accelerate collections.
Accounts Receivable Specialist – Workers’ Compensation
Athletico Physical Therapy
Westmont, Illinois
12.2016 - 09.2019
- Managed both litigated and non-litigated workers’ compensation claims, coordinating with attorneys and third-party administrators (TPAs) to resolve disputes and accelerate receivables.
- Managed the receivables for over 45 clinics throughout the Midwest and East Coast Districts.
- Issued liens to secure outstanding balances and negotiated post-settlement recoveries, safeguarding cash flow.
- Ensured compliance with IWCC medical necessity and utilization review standards, maintaining audit readiness.
- Billed commercial insurance as a contingency solution to support ongoing reimbursement goals.
- Delivered high-quality service to injured workers, resolving claim concerns with professionalism and empathy.
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
Manchester, NH 10.2024 - 12.2025
Bachelor of Arts - Business and Leadership Studies
DePaul University
Chicago, ILSkills
- Accounts Receivable Strategy
- Process Improvement
- Workflow Automation
- ERP/CRM Systems (NetSuite, Salesforce)
- Cross-Functional Leadership
- Financial Analysis
- Customer Retention
- Dispute Resolution
- KPI Optimization
- Invoice Audits
- Credit Risk Assessment
Affiliations
- Society of Human Resource Management
- Project Management Institute
- Delta Sigma Theta Sorority Incorporated
Timeline
Master of Science - Organizational Leadership
Southern New Hampshire University
10.2024 - 12.2025
Lead Consultant
Screencastify
10.2023 - 01.2024
Senior Accounts Receivable Analyst
Traffix Logistics
10.2022 - 04.2024
Complex Claims Analyst
Orsini Specialty Pharmacy
01.2020 - 01.2021
Accounts Receivable Claims Analyst
Great Lake Dental Partners
09.2019 - 08.2020
Accounts Receivable Specialist – Workers’ Compensation
Athletico Physical Therapy
12.2016 - 09.2019
Bachelor of Arts - Business and Leadership Studies
DePaul University
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