Gina M. Rolfsmeier, BSN, RN, NASM-CNC, CSNC
Montgomery
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Central Nurse Triage, HIM, and Workforce
Duly Health and Care
01.2024 - Current
- Lead the centralized nurse triage team, ensuring timely, accurate, and compassionate patient assessments and guidance across service lines.
- Develop and refine triage protocols, decision-support tools, and escalation processes in alignment with clinical standards and regulatory requirements.
- Oversee Health Information Management (HIM) operations, including ensuring the integrity and privacy of medical records, coding accuracy, and compliance with HIPAA and state/federal regulations.
- Direct workforce strategy, including forecasting, capacity planning, and labor optimization across clinical and non-clinical areas to ensure efficient staffing and resource allocation.
- Partner with HR to support recruitment, retention, and staff development initiatives, focusing on building a strong and engaged team.
Manager, Central Nurse Triage
Duly Health and Care
01.2022 - 01.2024
- Promoted to Director position after demonstrating strong leadership in managing the triage team and improving operational processes.
- Fostered a collaborative team environment, engaging staff in aligning with organizational goals and ensuring high levels of patient satisfaction.
- Led the hiring, onboarding, and training of new team members, supporting their integration and career growth within the organization.
Telecare/Triage Nurse
Duly Health and Care
01.2020 - 01.2022
- Assessed patient needs via phone, providing accurate clinical advice and directing urgent cases to appropriate healthcare providers.
- Ensured compliance with HIPAA and maintained detailed patient documentation in accordance with privacy regulations.
Registered Nurse / Nurse Supervisor
Avondale Estates of Elgin
01.2020 - 01.2021
- Provided direct nursing care and managed treatment plans for residents, ensuring their health and well-being.
- Coordinated care with multidisciplinary teams and ensured all prescribed medications were administered in accordance with facility policies.
- Supervised and mentored LPNs and non-licensed staff, fostering a positive and effective work environment.
Virtual Customer Service Agent (Part-Time, College Position)
Amazon.com
01.2017 - 01.2021
- Delivered excellent customer service through efficient handling of inquiries and complaints, maintaining high satisfaction ratings.
- Met performance metrics for time and quality, contributing to overall customer experience improvements.
Corporate Receiving Administrator
Fruitful Yield/Now Foods
01.2012 - 01.2014
- Oversaw daily product receipt and inventory management from 11 stores, ensuring product accuracy and consistency.
- Managed pricing, inventory, and setup/termination of new employees in store systems.
Assistant Operations Manager
XSport Fitness
01.2007 - 01.2010
- Managed payroll, personnel records, and POS system, ensuring smooth daily operations.
- Met monthly sales goals and helped optimize club performance by focusing on profit margins and service standards.
Server/Bartender/Manager
Ballydoyle Irish Pub & Restaurant
01.2005 - 01.2009
- Promoted to Manager for leadership in team coordination, recruitment, and managing customer relations.
- Improved operational efficiency, organized recruitment efforts, and handled complex queries and complaints.
Salon Manager
LA Tan
01.2006 - 01.2008
- Managed day-to-day salon operations, including recruiting, hiring, and training staff.
- Met store production goals and maintained a high level of customer satisfaction.
Salon Manager
Ultimate Exposure
01.2002 - 01.2006
- Led salon operations, including staff management, inventory control, and ensuring the achievement of sales and production goals.
- Encouraged a positive work environment and supported the implementation of marketing and promotional activities.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UTAssociate of Science - Nursing
Waubonsee Community College
Sugar Grove, ILNutrition and Biochemistry
Texas A&M University
Skills
- Clinical Skills: Patient care, triage assessment, nursing documentation, HIPAA compliance, care coordination
- Technical Skills: Epic, Matrixcare, Point Quick Care, Microsoft Office Suite, data analytics tools
- Leadership Skills: Team building, workforce management, training, mentoring, project management
- Communication: Strong interpersonal and professional communication, conflict resolution, public speaking
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Team management
Certification
- Illinois Registered Professional Nurse – License #041500447
- NASM Certified Nutrition Coach – Certification #1220862510
- NASM Certified Sports Nutrition Coach – Certification #1220863165
- NASM Certified Weight Loss Specialist – Certification #1220863215
- BLS for Healthcare Providers – Current
- CMS Covid-19 Training – Completed
- Epic Computer System – Proficient
- Matrixcare Computer System – Proficient
- Point Quick Care Computer System – Proficient
Awards
Alpha Delta Nu Honor Society (2019-2020) – Member and Treasurer, President’s List – 8 Terms
Timeline
Director of Central Nurse Triage, HIM, and Workforce
Duly Health and Care
01.2024 - Current
Manager, Central Nurse Triage
Duly Health and Care
01.2022 - 01.2024
Telecare/Triage Nurse
Duly Health and Care
01.2020 - 01.2022
Registered Nurse / Nurse Supervisor
Avondale Estates of Elgin
01.2020 - 01.2021
Virtual Customer Service Agent (Part-Time, College Position)
Amazon.com
01.2017 - 01.2021
Corporate Receiving Administrator
Fruitful Yield/Now Foods
01.2012 - 01.2014
Assistant Operations Manager
XSport Fitness
01.2007 - 01.2010
Salon Manager
LA Tan
01.2006 - 01.2008
Server/Bartender/Manager
Ballydoyle Irish Pub & Restaurant
01.2005 - 01.2009
Salon Manager
Ultimate Exposure
01.2002 - 01.2006
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Waubonsee Community College
Nutrition and Biochemistry
Texas A&M University
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