Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Baig

Lockport

Summary

Compassionate and customer-focused professional with over 10 years of experience in client service, administrative support, and multi-tasking in fast-paced environments. Brings a blend of organizational expertise, empathy, and strong communication skills to ensure a welcoming and efficient customer experience.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Pass Health Foods
02.2020 - Current
  • Oversee daily store operations including opening/closing procedures and cash reconciliation
  • Address and resolve customer inquiries, complaints, and incidents with professionalism and efficiency
  • Train and supervise new team members to uphold service and operational standards
  • Provides product recommendations based on customer needs and preferences

Chief Operations Officer

Baig of Tricks Entertainment
01.2018 - Current
  • Lead a team of 15+ independent contractors across marketing, event planning, and client service functions
  • Spearhead the acquisition and management of new business accounts, contributing to sustained revenue growth
  • Creates, curates and publishes content across social media platforms to drive brand engagement and visibility
  • Partner directly with the CEO to conceptualize, plan, and execute events
  • Oversee multi-account client relationships, ensuring consistent satisfaction and retention

National Account Manager Assistant

ALE Solutions
01.2016 - 07.2016
  • Assisted multiple account managers in completion of daily tasks including claims, housing approvals and billing.
  • Worked directly with insurance adjusters to assess client’s housing needs while adhering to each company’s policies and standards.
  • Efficiently managed multiple accounts and files while providing exceptional customer service to clients.
  • Prepared and delivered housing quotes to account managers with excellent attention to detail.

Client Services Specialist

ALE Solutions
02.2015 - 01.2016
  • Served as the main point of contact between clients and all departments of the company.
  • Maintained client relations through prompt and professional customer service, while managing a high volume, multi-line phone system.
  • Communicated effectively with all departments of the company to relay messages and report issues.
  • Managed thorough knowledge of multiple client policies to ensure consistent service.
  • Successfully resolved client issues on a daily basis.

Manager

Tannins Wine Bar & Boutique
03.2011 - 02.2015
  • Provided expert recommendations on wine, beer, and gourmet products to enhance guest experiences and boost sales
  • Planned and executed private events, wine tastings, and promotional gatherings
  • Recruited, trained, and led a service-oriented team committed to excellence in customer experience
  • Directed digital presence through social media management, website updates, and content creation
  • Designed and distributed monthly newsletters to promote events and special offerings

Education

License of Cosmetology -

Regency Beauty Institute
Darien, IL
01.2006

High School Diploma - undefined

Glenbard East High School
Lombard, IL
01.2003

Skills

  • Google Suite
  • Microsoft Word
  • Microsoft Excel
  • Canva
  • Data entry
  • Digital Marketing
  • Customer Service
  • Oral & Written Communication
  • Time Management
  • Problem resolution
  • Active listening
  • Critical thinking

Timeline

Customer Service Representative

Pass Health Foods
02.2020 - Current

Chief Operations Officer

Baig of Tricks Entertainment
01.2018 - Current

National Account Manager Assistant

ALE Solutions
01.2016 - 07.2016

Client Services Specialist

ALE Solutions
02.2015 - 01.2016

Manager

Tannins Wine Bar & Boutique
03.2011 - 02.2015

High School Diploma - undefined

Glenbard East High School

License of Cosmetology -

Regency Beauty Institute

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