Gillian Kwan
Tinley Park
Summary
Strong manager with multitasking and problem skills dedicated to provide the best patient care and customer service. Proactive and hardworking, individual focused on boosting work performance and the day to day operations. Dedicated to train employees and provide a positive work environment. Proficient in learning quick and multitasking.
Overview
6
6
years of professional experience
Work History
Assistant Manager
SAS SURGICAL LTD
01.2020 - Current
- Answer phone calls, set up appointment, schedule surgeries
- Train new employees
- Plan and educate employees on new protocols and procedures
- Keep up to date on patient health information security
- Update patient charts
- Make sure patient documents are properly assigned and put into patient chart
- Provide service to patients
- Organize medical paperwork and supplies
- Receive feedback from employees and patients
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Network with medical professionals
- Supervised day-to-day operations to meet performance, quality and service expectations
- Established team priorities, maintained schedules and monitored performance
Health Administration Intern
Dr. Steven Gelsomino
08.2023 - 12.2023
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Server
Chicago Dough Company
12.2018 - 03.2021
- Served food and beverages promptly with focused attention to customer needs
- Restocked buffet with fresh pizza
- Prep and restock salad bar
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Answer phone calls and take carry out orders
- Assemble carry out orders
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Babysitter
Community Members
08.2018 - 05.2020
- Worked as an babysitter for 3 different families
- Provided safe transportation to and from school and extracurricular activities
- Communicated positively with children and guardians
- Helped with any homework
- Played games, worked on puzzles, and read books to young children
- Monitored children's play activities to verify safety
- Ensured children were fed and bathed prior to bedtime
- Made sure children went to bed at proper time
Library Page
Frankfort Public Library
09.2017 - 01.2019
- Alphabetize and shelve books, DVD's, and CD's
- Placed books on proper shelves when returned to circulation
- Dust and clean bookshelves
- Clean tables, computer area, children's toys
- Answered questions from patrons and helped to find desired materials
- Kept library shelves and printed materials well-stocked and organized according to established system
Education
Bachelor - Health Administration
Governors State University
University Park, IL12.2023
High School Diploma -
Lincoln Way East
Frankfort, IL05.2018
Skills
- Shift Coverage
- Orientating and Training
- Overseeing Employees
- Managing Multiple Priorities
- Customer Service and Satisfaction
- Organization
- Professionalism
- Clerical Support
- Task Delegation
- Office Supplies and Inventory
- Administration and Operations
- Coordinate Schedules
Timeline
Health Administration Intern
Dr. Steven Gelsomino
08.2023 - 12.2023
Assistant Manager
SAS SURGICAL LTD
01.2020 - Current
Server
Chicago Dough Company
12.2018 - 03.2021
Babysitter
Community Members
08.2018 - 05.2020
Library Page
Frankfort Public Library
09.2017 - 01.2019
Bachelor - Health Administration
Governors State University
High School Diploma -
Lincoln Way East
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