GIANNA USCILA
Mundelein
Summary
Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.
Overview
4
4
years of professional experience
Work History
Supervising Manager
IHOP
10.2023 - Current
- Maintained a high level of professionalism while handling difficult customer issues.
- Utilized problem-solving skills to resolve conflicts quickly and efficiently.
- Instituted best practice leadership and management principles.
- Researched industry trends in order to stay ahead of competitors' offerings.
- Trained new employees on company policies, procedures and work ethics.
- Resolved conflicts between team members and departments.
- Answered customer questions and made product recommendations according to needs.
- Inspected work environment for health and safety hazards and reported findings to manager.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- shut and close down operations by counting the safe, and locking up for the night.
Food Service Worker
Olive Garden
10.2022 - 06.2023
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.
- Followed all safety standards when handling hot foods and liquids on the job.
- Handled cashier duties, maintaining accuracy of monies received or exchanged.
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.
- Managed customer inquiries, complaints, and requests.
- Ensured compliance with health regulations regarding food storage temperatures and sanitation guidelines.
- Monitored expiration dates and discarded outdated items.
- Efficiently prepared food items such as sandwiches, salads, soups and desserts according to recipes or specific customer orders.
- Effectively communicated with kitchen staff regarding any discrepancies between order tickets and actual orders.
- Stored excess foods according to temperature storage specifications.
- Inspected dining areas regularly to ensure they were properly stocked with utensils and condiments.
- Trained and supervised new employees on operation of assigned station within kitchen area.
- Deep cleaned and re-arranged kitchen to make it more open and workable.
- Provided timely delivery of food items from kitchen to wait staff stations.
- Exhibited knowledge of portion control measures to minimize wastefulness.
- Checked quality of ingredients used in each dish prior to preparation or serving.
- Read production orders or color-coded menu cards on trays to determine item placement.
- Cleaned and sanitized work areas, equipment, and dishes.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Food Server
Chilis
12.2021 - 09.2022
- Gained experience in providing excellent customer service, including taking orders, answering questions and responding to complaints.
- Delivered exceptional customer service while taking orders.
- Followed food safety and illness prevention procedures by sanitizing utensils and wearing gloves.
Education
Associate in Arts (A.A.) - Music
Elgin Community College
Elgin, IL01-2027
Skills
- Organizational skills
- Strategic planning
- Decision-making
- Conflict resolution
- Time management
- Project planning
Timeline
Supervising Manager
IHOP
10.2023 - Current
Food Service Worker
Olive Garden
10.2022 - 06.2023
Food Server
Chilis
12.2021 - 09.2022
Associate in Arts (A.A.) - Music
Elgin Community College