Gianna Suero
Wood Dale
Summary
Detail-oriented professional with a strong work ethic and proven skills in workflow coordination and problem-solving. Committed to enhancing operational efficiency in loan processing and logistics.
Overview
17
17
years of professional experience
Work History
Production Partner
Fairway Home
Elmhurst, IL
09.2016 - Current
- Managed loan documentation for accuracy and compliance with lending guidelines.
- Coordinated communication between borrowers and lenders to facilitate smooth loan processing.
- Assisted in preparing mortgage applications, ensuring completeness and correct data entry.
- Conducted preliminary underwriting assessments to identify potential issues early in the process.
- Streamlined application process to enhance efficiency in loan processing operations.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Streamlined communication between underwriters and loan officers, resulting in improved turnaround times.
Intermodal Coordinator
Terminal Operations Management
Franklin Park, IL
06.2013 - 07.2016
- Coordinated intermodal transportation schedules to optimize cargo movement and reduce delays.
- Managed logistics operations to ensure compliance with safety regulations and industry standards.
- Developed relationships with carriers and clients to enhance service delivery and operational efficiency.
- Analyzed shipment data to identify trends, improve routing strategies, and minimize costs.
- Trained staff on best practices for intermodal operations, fostering a culture of continuous improvement.
- Implemented tracking systems to monitor cargo status, enhancing visibility and customer communication.
- Provided exceptional customer support during all stages of the transportation process, addressing inquiries promptly.
- Facilitated dispute resolution between parties when necessary, ensuring fair outcomes that maintained positive working relationships.
- Developed strong relationships with carriers and customers, fostering trust and long-term partnerships.
Customer Service Representative
Franklin Cash Register
Franklin Park, IL
06.2012 - 01.2013
- Resolved customer inquiries efficiently, ensuring timely and accurate information delivery.
- Managed customer accounts, updating information to maintain data accuracy.
- Assisted in troubleshooting technical issues with cash register systems for clients.
- Analyzed customer feedback to identify trends, driving improvements in service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Super Low Foods
Wood Dale, IL
08.2009 - 08.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored transaction accuracy, reducing discrepancies through diligent oversight.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Fenton High School
Bensenville IL05-2011
Skills
- Operational efficiency
- Workflow coordination
- Capacity planning
- Positive attitude
- Teamwork and communication
- Strong work ethic
- Problem-solving
- Attention to detail
Timeline
Production Partner
Fairway Home
09.2016 - Current
Intermodal Coordinator
Terminal Operations Management
06.2013 - 07.2016
Customer Service Representative
Franklin Cash Register
06.2012 - 01.2013
Cashier
Super Low Foods
08.2009 - 08.2011
High School Diploma -
Fenton High School