Gianna K. Trombello
LaGrange
Summary
Dynamic professional with extensive experience in customer service and team leadership at Nonnie’s Restaurant and Bar. Proven ability to train new hires and enhance team collaboration, ensuring exceptional guest experiences. Skilled in problem-solving and time management, consistently exceeding customer expectations in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Waitress
Nonnie’s Restaurant and Bar
05.2023 - Current
- Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverages, and addressed customers’ needs promptly.
- Coordinated with kitchen and managers to ensure customer satisfaction with each guest.
- Memorized over 40 menu items and rotating specials in order to give customized recommendations to guests.
LifeCafe Team Member
Lifetime Fitness
01.2022 - 08.2023
- Formally trained new hires on menu items, food protocol, computer systems, company standards, and customer service expectations.
- Successfully served high volume, demanding customers each day, accommodating all food requests.
Retail Associate / Point of Sale Associate
Color Me Mine
03.2020 - 01.2022
- Performed opening and closing operational tasks related to the efficient maintenance and running on the equipment.
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.
- Stocked inventory, processed transactions, answered phones, and performed opening and closing tasks.
Education
BA. - Enterprise Leadership
The University of Iowa
Iowa City, IA05.2026
Skills
- Customer service
- Team building
- Employee training
- Project management
- Time management
- Problem-solving
- Trend analysis
- Team collaboration
- Team leadership & development
Volunteer Experience
Young Life, Youth Group Leader/ Camp Counselor, August 2020 - Present
- Led middle school and high school students in youth groups and organized activities
- Demonstrated strong problem-solving skills in handling conflicts addressing camper concerns and adapting to meet campers needs.
- Effectively communicated with camp staff, parents, and members to ensure a smooth and positive experience for everyone involved.
Iowa City Animal Care and Adoption Center, Dog Socializer, March 2025 - Present
- Provided one-on-one socialization, exercise, and training for shelter dogs.
- Supported shelter staff by maintaining safe, calm environments during dog interactions.
Coursework
Business Consulting, Project Manager, Spring 2025, Fall 2025
- Created client-based consulting projects for real businesses, delivering strategic recommendations across marketing operations, finance, and growth strategy.
- Performed market research, competitive and SWOT/PESTLE analyses.
Social Media Strategy for Entrepreneurial Ventures, Fall 2025
- Developed a social media strategy for a local handcrafted jewelry store.
- Conducted research to plan a 3 month content calendar and regularly scheduled posts across multiple platforms
Managing the Growth Business, VP of Human Resources & VP of Sales Management, Fall 2025
- Directed HR and sales strategy in a competitive business simulation, aligning staffing, compensation and sales channels with growth objectives.
- Used data and performance metrics to optimize productivity, demand and profitability.
Timeline
Waitress
Nonnie’s Restaurant and Bar
05.2023 - Current
LifeCafe Team Member
Lifetime Fitness
01.2022 - 08.2023
Retail Associate / Point of Sale Associate
Color Me Mine
03.2020 - 01.2022
BA. - Enterprise Leadership
The University of Iowa