Gianna Gusich
Chicago
Summary
Collaborative Rehabilitation Aide with 4.5 years of experience working with physical therapists to establish reliable paths to recovery from varying injuries. Sympathetic patient advocate with specific attention to individual needs. Meticulous record-keeper, supporting patient file upkeep and maintenance.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Ballpark Pub
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Rehabilitation Aide
Athletico Physical Therapy
04.2019 - 05.2023
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Assisted patients during ambulation to prevent injuries.
- Administered ultrasound, diathermy or other therapeutic modalities.
- Performed hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Increased patient satisfaction by maintaining a clean, organized, and safe therapy environment.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information both verbally and electronically.
- Supported patients through their rehabilitation journey, offering empathy and encouragement along the way.
- Promoted a positive atmosphere within the facility by actively engaging with patients, families, staff members, and other healthcare professionals.
- Cultivated strong relationships with patients and caregivers, fostering trust and open communication throughout the rehab process.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
Education
Doctorate - Physical Therapy
North Central College
Naperville, IL05.2026
Bachelor of Science - Exercise Science
Saint Xavier University
Chicago, IL05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Patient preparation
- Schedule Coordination
- Problem-Solving
- Attention to Detail
- Certified in CPR/AED
- HIPAA Requirements
- Progress Monitoring
Timeline
Server/Bartender
Ballpark Pub
05.2023 - Current
Rehabilitation Aide
Athletico Physical Therapy
04.2019 - 05.2023
Doctorate - Physical Therapy
North Central College
Bachelor of Science - Exercise Science
Saint Xavier University
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