Gianna Fowler
Marengo,IL
Summary
Experienced claims professional successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 4 years of insurance experience and willingness to take on any challenge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veterinary Claims Professional
Zurich North America Insurance Company
06.2024 - Current
- Work productively and manage 150 pending files
- Investigate and adjust Professional Liability claims for the American Veterinary Medical Association (AVMA)
- Manage litigated files in cooperation with defense attorneys
- Provide detailed coverage letters in a timely manner
- Maintain strong knowledge of the veterinary medical field
- Examine claim forms and legal documents to determine insurance coverage.
- Review and abide by the AVMA policy to ascertain levels of coverage and determine coverage issues.
Senior Claims Adjuster
Rainwalk Technology
03.2023 - 06.2024
- Prepared summaries of damage, payments, and policy coverage.
- Examined medical records to determine insurance coverage.
- Recognize numerous policy terms and conditions
- Review Appealed Claims
- Collected veterinary information from policy holders to complete claims
- Maintain communication with policy holders
- Created training schedules for trainees and presented weekly training programs.
- Maintained claims data
- Developed, planned and implemented training programs.
- Evaluated training needs to improve training quality.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
Claims Adjuster
Pethealth Inc
01.2021 - 03.2023
- Identify and asses property loss and determine coverage
- Rigorously review medical records
- Recognize policy terms and conditions
- Asses claim appeals
- Provide coverage estimates in a timely manner
- Abide by each state insurance limitations and regulations
- Audit claim administrator data entry
Veterinary Technician- Internal Medicine
VCA Arboretum View Animal Hospital
02.2020 - 02.2021
- Dispense, and administer medications and/ or treatments prescribed by the Veterinarian
- Extensive experience in clinical skills
- Knowledge in pharmacology, procedure protocol, and anesthetic protocol
- Proficient in various imaging techniques including Computed Tomography
- Ensure all electronic medical records are up to date and finalized
- Work closely with Veterinarians to create an effective treatment plan for hospitalized patients.
- Ensure excellent patient care and client communication
Veterinary Technician
Village Veterinary Clinic
11.2019 - 02.2020
- Dispense medication prescribed by attending Veterinarian
- Various clinical duties including phlebotomy, cystocentesis, and intravenous catheterization
- Perform diagnostic radiographs
- Educate clients on preventative medicine and vaccinations
- Ensure all electronic medical records are up to date
- Administer and monitor anesthesia
Surgical Veterinary Technician and Kennel Coordinator
St. Charles Veterinary Clinic
05.2019 - 11.2019
- Various clinical duties including phlebotomy cystocentesis, and intravenous catheterization
- Perform diagnostic radiographs
- Educate clients on preventative medicine and vaccinations
- Administer and monitor anesthesia
- Prepare and coordinate operating rooms for various surgical procedures.
- Coordinate and manage boarding schedule with clients
Veterinary Technician- Internal Medicine
Madison Veterinary Specialists and Emergency Care
05.2017 - 05.2019
- Dispense, and administer medications and/ or treatments prescribed by the Veterinarian
- Extensive experience in veterinary clinical skills
- Knowledge in pharmacology, procedure protocol, and anesthetic protocol
- Proficient in various imaging techniques including Computed Tomography
- Ensure all electronic medical records are complete and up to date
- Triage incoming patients to determine treatment needs and urgency of care
Education
Veterinary Technology -
Penn Foster
Remote05.2020
Medical Technology Certification -
Rasmussen College
Aurora, IL08.2018
Skills
- Claims analysis
- Claims investigation
- Claims processing
- Policy interpretation
- Legal compliance
- Settlement agreements
- Leadership
- Analytical
- Training & Development
Certification
Licensed Property and Casualty Claims Adjuster from 03/2021 to present date
Timeline
Veterinary Claims Professional
Zurich North America Insurance Company
06.2024 - Current
Senior Claims Adjuster
Rainwalk Technology
03.2023 - 06.2024
Claims Adjuster
Pethealth Inc
01.2021 - 03.2023
Veterinary Technician- Internal Medicine
VCA Arboretum View Animal Hospital
02.2020 - 02.2021
Veterinary Technician
Village Veterinary Clinic
11.2019 - 02.2020
Surgical Veterinary Technician and Kennel Coordinator
St. Charles Veterinary Clinic
05.2019 - 11.2019
Veterinary Technician- Internal Medicine
Madison Veterinary Specialists and Emergency Care
05.2017 - 05.2019
Veterinary Technology -
Penn Foster
Medical Technology Certification -
Rasmussen College
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