Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gianna Erias

Montgomery

Summary

Motivated and analytical recent graduate with a Bachelor of Arts degree in psychology, and experience in customer service and hospitality. Seeking a position to apply experience and the opportunity to succeed for professional advancement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Hooters Restaurant
Aurora
02.2021 - Current
  • Provided excellent customer service in fast-paced dining environment.
  • Took orders accurately and communicated special requests to kitchen staff.
  • Managed multiple tables while ensuring timely service and guest satisfaction.
  • Assisted in training new servers on restaurant procedures and menu offerings.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Processed payments swiftly, handling cash and credit transactions securely.
  • Resolved customer complaints promptly, ensuring a positive resolution for diners.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Biergarten Boca Raton
Boca Raton
09.2021 - 05.2025
  • Greeted guests and provided menus.
  • Delivered food orders promptly and courteously.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Took orders from customers accurately and in a timely manner.
  • Provided exceptional service to high volume of daily customers.

Pool Lifeguard

Jeff Ellis Management
Aurora
06.2017 - 07.2021
  • Monitored water quality and maintained proper chemical balance in the pool.
  • Supervised pool activities to ensure guest safety and compliance with regulations.
  • Enforced facility rules to promote a safe and enjoyable environment for patrons.
  • Responded promptly to emergencies, administering first aid and CPR as needed.
  • Assisted in maintaining cleanliness and organization of poolside areas and equipment.
  • Communicated effectively with guests regarding safety protocols and facility features.
  • Monitored swimmers, enforcing rules and regulations while providing assistance when needed.

Education

Bachelor of Arts - Psychology

Florida Atlantic University
Boca Raton, FL
08-2024

High School Diploma -

Oswego High School
Oswego, IL
05-2020

Skills

  • Customer service
  • Payment processing
  • Team collaboration
  • Time management
  • Effective communication
  • Sales expertise
  • Strong work ethic
  • Task prioritization

Accomplishments

  • Graduation Cord, Psychology Club
  • Graduation Cord, First Generation Student Club

Certification

  • Servsafe Food Handler Certified
  • AED-CPR Certified
  • Responsible Vendors Certified

Timeline

Server

Biergarten Boca Raton
09.2021 - 05.2025

Server

Hooters Restaurant
02.2021 - Current

Pool Lifeguard

Jeff Ellis Management
06.2017 - 07.2021

Bachelor of Arts - Psychology

Florida Atlantic University

High School Diploma -

Oswego High School

Similar Profiles

CREATE PROFILE
Gianna Erias