Giana Thorell
Lockport
Summary
Detail-oriented professional with strong communication skills and a focus on client relations. Experienced in managing appointments and maintaining a full schedule while prioritizing tasks to ensure timely service.
Overview
8
8
years of professional experience
Work History
Cosmetologist
Giacomo Giovanni Salon
Oak Lawn
10.2021 - Current
- Managed appointment booking systems and client database.
- Prioritized tasks to meet strict time constraints and deadlines.
- Built and maintained long-term client relationships through clear communication and trust.
- Managed a full daily schedule with back-to-back appointments while maintaining accuracy and efficiency.
Dispatcher
First Response Towing
Crestwood, IL
04.2018 - Current
- Utilized dispatch software to track vehicle locations and optimize routes.
- Managed communication between drivers and customers to ensure timely service.
- Coordinated towing requests from clients and emergency services efficiently.
- Responded promptly to urgent calls, prioritizing tasks based on situation severity.
Education
High School Diploma -
Moraine Valley Community College
Palos Hills, ILSkills
- Attention to detail
- Communication skills
- Scheduling and management
- Customer service and client relations
- Team collaboration
- Conflict resolution
- Adaptability
- Time management
Timeline
Cosmetologist
Giacomo Giovanni Salon
10.2021 - Current
Dispatcher
First Response Towing
04.2018 - Current
High School Diploma -
Moraine Valley Community College