Gia Imran
Romeoville
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
10
10
years of professional experience
Work History
General Manager
Gia Mia
05.2022 - Current
General Manager
Chipotle Mexican Grill
05.2015 - 02.2022
- Achieved revenue and profit targets through solid promotional and budget control strategies
- Protected assets, set effective access policies, and monitored security risks
- Reduced turnover and boosted employee morale by implementing employee appreciation days and effective training policies
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Improved business operations by tracking trends and aligning business strategies with needs
- Developed successful training programs based around culture focused on employee empowerment and customer service
- Managed special events with practiced eye for important details such as vendor schedules and expected demand
- Maintained optimal employee coverage for business needs with well-prepared team schedules
- Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
Education
Diploma -
Glenbard West High School
Glen Ellyn, IL05.2014
Skills
- Client Account Management
- Brand Loyalty
- Recruitment
- Nurturing Environment
- People Skills
- Management
- Customer-Focused
- Company Policies
- Restaurant Operations
- Team Leadership
- Loss prevention
- Quality assurance
- Budget coordination
- Employee training
- Risk management
- Risk mitigation
- Business administration
- Operations oversight
- Project management
- Schedule coordination
- Inventory control
- Planning
- Cultural awareness
- Coordination
- Microsoft Word
- Multitasking
- Business management
- KPI tracking
- Performance improvement
- Regulatory compliance
Timeline
General Manager
Gia Mia
05.2022 - Current
General Manager
Chipotle Mexican Grill
05.2015 - 02.2022
Diploma -
Glenbard West High School
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