Ghada Yousef
Chicago
Summary
Dedicated retail leader with a strong track record of overseeing store operations, managing inventory, ensuring financial accuracy, and delivering outstanding customer experiences. Experienced in supervising daily workflows, resolving complex customer concerns, coordinating inventory logistics, and maintaining operational compliance in high-volume retail settings. Demonstrates exceptional leadership and decision-making skills with a commitment to driving team performance, operational efficiency, and business success. Seeking to leverage retail leadership experience into a management role focused on team development, customer satisfaction, and organizational growth.
Overview
13
13
years of professional experience
Work History
Shift Leader
Walgreens
Chicago, IL
09.2017 - Current
- Supervised front-end operations, providing support and guidance to team members while maintaining productivity standards.
- Resolved customer concerns and complaints professionally, creating positive customer experiences and strengthening customer satisfaction.
- Managed cash handling procedures, including register audits, cash pickups, and balancing the store safe in accordance with company policies.
- Coordinated inventory management by receiving warehouse shipments, unloading merchandise, and organizing stock for distribution throughout the store.
- Stocked shelves, maintained product displays, and ensured merchandise was readily available to meet customer demand.
- Assisted with opening and closing procedures, ensuring operational readiness and compliance with company standards.
- Maintained a clean, organized, and safe shopping environment for customers and staff.
- Supported loss prevention efforts through accurate inventory tracking, cash accountability, and adherence to store policies.
Cashier/Stock Associate
Cut and Rate Liquor Store
Chicago, IL
03.2013 - 08.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and tracking product availability.
Skills
- Positive attitude
- Cash handling
- Team leadership
- Sales reporting
- Inventory counts
- Conflict resolution
Languages
Arabic
Full Professional
Timeline
Shift Leader
Walgreens
09.2017 - Current
Cashier/Stock Associate
Cut and Rate Liquor Store
03.2013 - 08.2017