Gershawn Young
Chicago
Summary
Motivated customer service and sales professional seeking increasing responsibility within my environment. Remarkable at leading new employees and maximize team performance. I’m a diligent professional with excellent multitasking, organizational along with time management abilities. Skilled at promoting items ,completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocol and adaptable to new processes and procedures.
Overview
8
8
years of professional experience
Work History
Cash specialist
Federal Reserve Bank of Atlanta
Atlanta
08.2022 - 05.2024
- Accesses educational materials and manuals to become familiar with operational procedures and controls to obtain knowledge of the basic skill set to function in operational roles in Cash Services.
- Acquires job knowledge to operate highspeed currency equipment and/or pay and receive currency/coin to depository institutions, achieving challenging production standards and complying with stringent procedures and controls.
- Balances deposits and processes financial accounting transactions/entries to depository institutions using accounting operating systems and Cash Services unique inventory and processing applications.
- Navigates complex inventory tracking within relevant accounting systems to record batch statistics/inventory, transfers among internal valuables handling teams and external customers, and differences and other pertinent data elements.
- Responsible for ensuring the accuracy of automated accounting and transfer records.
- Demonstrates ability to comply with specific documentation requirements.
- Obtains counterfeit certification and is able to physically detect counterfeits and altered notes through manual inspection. Required to maintain certification through semi-annual testing.
- Transfers and stores significant values and quantities of currency and coin using material handling equipment, and maintains custody and accountability throughout completion of these processes.
- Receives training and certification to operate material handling equipment as required by OSHA.
- Demonstrates ability to operate in a team environment with high results orientation; displays effective interpersonal skills.
Mail Handler* Seasonal
United States Postal Service
Atlanta
01.2020 - 08.2021
- Primary duty was to make sure that all mail along with packages were scanned and placed in order for delivery. Also taking care of any needs for the shift; packing, cleaning, stocking, unloading, and organizing.
- Monitored inventory of supplies and requested replenishment as needed.
- Assisted in training new employees on proper mail handling procedures.
- Maintained accurate records of all incoming and outgoing mail items.
Customer service
360 Chicago
Chicago
09.2017 - 03.2019
- My primary duties were to ensure guest experience begins at the ground floor with a museum-style exhibition celebrating Chicago's history and nine of its culturally rich neighborhoods.
Customer service
Nordstrom
Chicago
08.2016 - 07.2017
- Performed any variety of sales and customer services at a retail locations such as maintaining sufficient inventory of and clothes, shoes, other retail products and services and frequent use of a computerized system, accepting and delivering packages and accountable mail; issuing and cashing money amounts and checks; accepting and responding to customer claims and inquiries, and providing information to the public regarding frequent sales and ongoing events.
- Provide sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offer assistance in product selection; provides special assistance, and answer customer inquiries when needed.
Education
High school diploma -
King college prep
Chicago, ILSkills
- Customer Service
- Active listening
- Guidance
- Relationship-building
- Conflict-resolution
- Software knowledge
- Calendar management
- Multitasking
- Public speaking
- Financial analysis proficiency
- Loss prevention strategies
- Receipt Management
- Phone etiquette
Volunteer Experience
The Word & Holy Ghost A.F.C, Chicago, IL, 01/01/00, 12/31/19, Assisted in various fundraiser events held by the pastor and the congregation., Fed the homeless and generated funds to hold future events to help bring awareness to the community., Monitored parking lot activities., Performed general cleanup and maintenance as assigned by the Pastor., Planted, weeded, and mulched flowerbeds, and removed litter., Resurfaced the stone and performed yard work of the area., Served as Music Director.
Languages
English
Timeline
Cash specialist
Federal Reserve Bank of Atlanta
08.2022 - 05.2024
Mail Handler* Seasonal
United States Postal Service
01.2020 - 08.2021
Customer service
360 Chicago
09.2017 - 03.2019
Customer service
Nordstrom
08.2016 - 07.2017
High school diploma -
King college prep