Geronimo Delao

• Assisted sales team by processing customer orders and managing inquiries efficiently.
• Coordinated product information updates within CRM system to enhance sales support.
• Collaborated with logistics to ensure timely delivery of materials to clients.
• Provided technical support for customers, addressing product-related questions effectively.
• Streamlined communication between sales and warehouse teams to improve order accuracy.
• Expedited issue resolution by liaising between customers and internal departments effectively.
• Proactively identified opportunities for cross-selling or bundling products based on client needs.
• Served as a reliable point-of-contact between customers and internal teams including engineering, production, shipping.
• Strengthened client relationships, consistently following up on leads and ensuring satisfaction postsale.
• Managed complex pricing structures accurately while preparing quotes for potential clients.
• Nurtured prospective clients through consistent communication via phone calls, emails, and presentations.

• Developed and maintained strong relationships with key accounts to drive sales growth.
• Conducted product demonstrations and training sessions to enhance customer knowledge and satisfaction.
• Identified new business opportunities through market research and competitive analysis.
• Collaborated with cross-functional teams to ensure timely delivery of products and services.
• Negotiated contracts and pricing agreements to maximize profitability for both clients and company.
• Implemented customer feedback mechanisms to continuously enhance service offerings and client retention.
• Increased sales revenue by building and maintaining strong relationships with key clients.
• Established new accounts through cold calling and personal visits to potential customers.
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Built strong client rapport to establish diversified network of connections.
• Contributed ideas and offered constructive feedback at weekly sales and training meetings.
• Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
• Conducted regular account reviews, assessing progress towards goals, identifying challenges, and developing action plans to address them collaboratively.
• Ensured high levels of customer satisfaction by addressing concerns promptly and resolving issues effectively.
• Participated in trade shows and industry events to increase brand visibility and expand professional networks.

Executed cold calls to engage prospective clients and generate new business opportunities.

Assisted in tracking vendor leads from Whitecap. Supported team efforts in managing vendor relationships. Contributed to the organization of lead follow-up processes.

Established new customer accounts and nurtured relationships to ensure seamless transition to external account management.