Gerimie Smith
Canton
Summary
Goal-oriented manager with distinguished experience in Restaurant and HVAC industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
24
24
years of professional experience
Work History
Regional Operations Manager Service Division
BGIS
03.2023 - Current
- Expanded the Dispatch Team from three to nine dispatchers, enhancing operational efficiency and service capacity.
- Developed an After-Hours Process, incorporating Astea dispatchers to manage Regions Bank accounts seamlessly.
- Built and Scaled the Procurement Team, growing it from three to six members and establishing efficient processes to support the commercial division.
- Restructured Divisional Operations, consolidating into five divisions with plans to expand to six for improved efficiency.
- Strengthened Leadership by hiring and mentoring an additional Regional Operations Manager (ROM), providing four months of training to oversee three RSM areas.
- Established a Dedicated Billing Team, scaling to four members with a goal of billing all items within two days of completion.
- Educated and Empowered Regional Service Managers (RSMs) on profit and loss (P&L) management, revenue growth, and cost control, transitioning financial training responsibilities to the Finance team.
- Optimized Inventory Management by reorganizing storage facilities, relocating assets, and maintaining accurate inventory tracking to better capture on-hand costs.
- Transformed Safety Culture, shifting from a reactive to a proactive approach that prioritizes workplace safety and compliance.
- Implemented Compliance Training for RSMs, guiding them in adapting to evolving policies and operational changes over the past couple of years.
- Currently exploring the ServiceTitan platform in depth to optimize its functionality and maximize operational efficiency
Regional Service Manager
BGIS-ITS
04.2017 - 03.2023
- Optimized costs by streamlining operations and minimizing unnecessary drive times.
- Aligned with divisional objectives by ensuring team members were well-prepared, capable of execution, and deeply understood customer needs to exceed expectations.
- Achieved profit and loss targets through precise estimating and effective time management strategies.
- Resolved escalated complaints related to division operations and team performance, ensuring customer satisfaction and service excellence.
- Supervised daily operations, including planning, coordination, and administration, to enhance overall efficiency.
- Developed strong customer and community relationships to drive long-term business growth and brand loyalty.
- Managed key accounts, fostering retention and expanding business opportunities.
- Analyzed sales performance, monitored team metrics, and provided data-driven insights to improve outcomes.
Assistant Manager of Operations
Carrabba's Italian Grill Restaurant
02.2001 - 06.2013
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Coordinated with General Manager in different operational issues and promotional activities.
Education
No Degree - Business Management
Texas Tech University
Lubbock, TXBusiness Management
Odessa College
Odessa, TXHigh School Diploma -
Permian High School
Odessa, TXHVAC Technician Certification - HVAC
Lone Star College
Kingwood, TXSkills
- Profitability Assessment
- Customer Inquiries
- Employee Assessment Proficiency
- Workforce Motivation Strategies
- Client Relationship Building
- Guest Relations
- Strategic Planning
- Operational Efficiency Enhancement
- Business Analytics
- Operational efficiency
- Staffing oversight
Accomplishments
- Supervised team of 80 staff members while in restaurants
- Supervised team of 13 mobile HVAC team members across 6 states
- Developed 7 Team members to promote throughout entire restaurant career
- Received Partner of the Year award 4 times over the 12 years in Carrabba's
- Collaborated with team of 80+ in the development of Commercial Services division of BGIS currently.
Timeline
Regional Operations Manager Service Division
BGIS
03.2023 - Current
Regional Service Manager
BGIS-ITS
04.2017 - 03.2023
Assistant Manager of Operations
Carrabba's Italian Grill Restaurant
02.2001 - 06.2013
No Degree - Business Management
Texas Tech University
Business Management
Odessa College
High School Diploma -
Permian High School
HVAC Technician Certification - HVAC
Lone Star College
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