Gerardo Hernandez Barrios
Mount Prospect
Summary
Dynamic Security Monitor with a proven track record of safeguarding physical, monetary, and personnel assets through vigilant observation and rapid decision making. Expertise in establishing comprehensive policies and action plans that drive team success and enhance performance in high pressure environments. Collaborative leader dedicated to fostering an engaged and empowering workplace culture, with a strong history of training team members on standard protocols for effective crowd management.
Overview
7
7
years of professional experience
Work History
Security Officer
Securitas (Fedex)
02.2023 - Current
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Bilingual Customer Service Representative(Remote)
Deluxe Corporation
04.2022 - 12.2022
- Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience.
- Utilizes established processes and tools to ensure timely communications and accuracy on all transactions. Identifies sales opportunities by learning about the customer’s business and links customer needs to the products/services offered
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
Key holder
PCS Mobile Solutions (T-mobile)
09.2021 - 03.2022
- Grow business by identifying market prospects and zeroing in on areas with the greatest improvement opportunities
- Cultivate confidence in employees and inspire them to be passionate about customer satisfaction
- Maintains floor stocking levels, displays and help ensure that the store is clean and presentable to customers
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Assistant Store Manager
GP Mobile (T-mobile)
09.2018 - 08.2021
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Bachelor of Business - Computer Information Systems
APPALACHIAN STATE UNIVERSITY
Boone, NC07.2022
Associates - Information Technology
Cleveland Community College
Shelby, NC12.2017
Skills
- Bilingual (Spanish)
- Microsoft office
- Network Administration
- Hardware Technician
- Operating Systems
- Live Chat
- Technical Support
- Customer Services Support
- Side-by-side selling
- Stationary surveillance
- Visitor tracking
- Personnel screening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Officer
Securitas (Fedex)
02.2023 - Current
Bilingual Customer Service Representative(Remote)
Deluxe Corporation
04.2022 - 12.2022
Key holder
PCS Mobile Solutions (T-mobile)
09.2021 - 03.2022
Assistant Store Manager
GP Mobile (T-mobile)
09.2018 - 08.2021
Associates - Information Technology
Cleveland Community College
Bachelor of Business - Computer Information Systems
APPALACHIAN STATE UNIVERSITY
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