Gerald Perry
Glendale Heights
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
Northwestern Medicine
04.2024 - Current
- Accurately complete department expense reports
- Independently plans and executes events, activities, and meetings.
- Assists with creation, preparation, and distribution of materials to be presented to all levels of organizational staff.
- Reads, research, and routes correspondence while maintaining security and confidentiality of highly sensitive information.
- Authors responses on behalf of director or department.
- Develops and maintains relationships with all internal and external customers including patients, providers, staff and vendors.
- Oversee office operations and supplies while staying within budget constraints.
- Facilitate regular office staff meetings in collaboration with the Program Director.
- Organize, implement, and resolve all the regular technical needs of the department, including phones, copiers, fax machines, and computers.
- Screens incoming email, mail and telephone calls to assign priority, route as needed, identify additional resources needed to address and/or respond to the communication.
- Independently performs high level technical and administrative work supporting the division or unit.
- Prepares, copies, mail, files documentation accurately and maintains security and confidentiality of highly sensitive information.
- Provides support to Division Vice President as needed.
- Kept office equipment functional and supplies well stocked to promote efficient operations.
Administrative Assistant 2/ Administrative Coordinator
Rush University Medical Center
01.2021 - 02.2024
- Provided office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for upper management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Kept office equipment functional and supplies well stocked to promote efficient operations.
Clinic Coordinator
Rush University Medical Center
07.2019 - 01.2021
- Greet and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice designated activities to support new patients
- Collect time of service payments, posts payments in EPIC, and reconciles end-of-day receipts
- Schedule, cancels and reschedules patient appointments
- Place reminder calls and collects pertinent information from patients in advance of their appointment per office policy
- Support access center by utilizing the wait list and filling appointment slots created by cancellations and no shows
- Obtains necessary pre-authorizations.
RUMG Access Center Specialist
Rush University Medical Center
09.2017 - 07.2019
- Answer all telephone calls for multiple practices with the goals of accurately scheduling patients within guidelines, taking messages utilizing templates and assessing clinical status, routing clinical inquires to appropriate clinical or administrative pools and managing patient referrals
- Mastery of specialized RUMG Access Center processes including but, not limited to: questionnaires, subgroups, auto search, pre-registration, message templates, and referral capture and insurance plan networks
- Discuss patient's financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts
- Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
Skills
- Records Management Systems
- Rapid and Adaptive
- Meeting Planning
- Advanced MS Office Suite Knowledge
- Data Entry Documentation
- Appointment Coordination
- Solution Oriented Professional
- Office Equipment Operation
- Skilled Collaborator
- Committed High Achiever
- Effective Cross Functional Communicator
- Multitasking and Time Management
- Verbal and Written Communication
Timeline
Administrative Coordinator
Northwestern Medicine
04.2024 - Current
Administrative Assistant 2/ Administrative Coordinator
Rush University Medical Center
01.2021 - 02.2024
Clinic Coordinator
Rush University Medical Center
07.2019 - 01.2021
RUMG Access Center Specialist
Rush University Medical Center
09.2017 - 07.2019
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