Georgina Wallace

• Completed multiple tasks simultaneously to optimize project completion.
• Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
• Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
• Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
• Contributed to successful project outcomes by providing comprehensive administrative support to the team.
• Handled administrative duties, filing, and errands.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Coordinate and facilitate the Tumor Board Meetings and Stroke Meetings. Calendar management and travel arrangements for physicians, faculty and guest speakers.

Notable Achievement: Exceeds on the job expectations

• Served as a facility coordinator. Completed and managed disability and family medical leave forms.
• Completed patient disability/family medical leave, physician statements and parking forms.
• Followed up with physicians and addressed/answered any essential questions they may have had.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

Notable Achievement: Built sustainable relationships with coworkers and physicians.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

Notable Achievement: Conducted follow up calls to no show patients and rescheduled appointments at a rate of nearly 100%

• Improved billing accuracy by implementing stringent quality control measures and enhancing documentation processes.
• Coordinated with clinical teams to ensure proper documentation was received for accurate coding and claim submissions, reducing delays in reimbursements.
• Optimized cash flow management by accurately forecasting monthly collections based on historical trends and current payer mix.
• Safeguarded sensitive patient data through strict adherence to HIPAA guidelines and implementation of secure record-keeping practices.

Notable Achievement: Posted $1.5 million into the system with little to no mistakes. Exceeded job expectations