Georgia Hankins
Vandalia
Summary
Compassionate Social Services Assistant known for high productivity and efficient task completion. Specialize in case management support, client advocacy, and crisis intervention strategies. Excel in active listening, empathy, and communication, ensuring effective interaction with diverse clients to foster positive outcomes.
Overview
11
11
years of professional experience
Work History
Social Services Assistant
Sarah Bush Lincoln Fayette County
Vandalia
01.2019 - Current
- Assisted clients with accessing social services and community resources.
- Provided support during intake and assessment processes for new clients.
- Maintained accurate client records and documentation in compliance with regulations.
- Collaborated with multidisciplinary teams to develop care plans for clients.
- Managed scheduling of appointments and follow-up services for clients efficiently.
- Educated clients about available programs and services tailored to their needs.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Coordinated transportation arrangements for clients needing access to medical appointments or job interviews.
- Created reports summarizing data related to client demographics, outcomes, program activities.
- Utilized computer software programs such as Microsoft Office Suite or database systems when necessary.
- Maintained confidential records of client information according to agency policies and procedures.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Surpassed customer satisfaction expectations by delivering exceptional service. by finding creative solutions to problems.
- Received recognition from management for outstanding customer service performance. for providing exceptional customer service.
Certified Nursing Assistant
The Haven of St. Elmo
Saint Elmo
07.2015 - 01.2019
- Assisted residents with daily living activities and personal hygiene.
- Maintained cleanliness and comfort in resident living areas.
- Collaborated with interdisciplinary teams to enhance resident care plans.
- Provided emotional support and companionship to residents and families.
- Documented resident progress and care activities in medical records.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
High School Diploma -
Litchfield High School
Litchfield, IL05-2014
Skills
- Resource coordination
- Case documentation
- Care plan development
- Confidential record management
- Community resource identification
- Appointment scheduling
- Relationship building
- Effective communication
- Problem solving
- Emotional support provision
- Conflict resolution
- Family dynamics
- Elderly care assistance
- Caseload management
- Staff education
- Progress documentation
- Teamwork
- Professionalism
- Confidential record keeping
- Microsoft Office Suite
Timeline
Social Services Assistant
Sarah Bush Lincoln Fayette County
01.2019 - Current
Certified Nursing Assistant
The Haven of St. Elmo
07.2015 - 01.2019
High School Diploma -
Litchfield High School